100
NPS
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KPI Partners
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About KPI Partners' Brand
KPI Partners provides strategic guidance and technology systems for clients wishing.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
KPI Partners NPS
KPI Partners's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether KPI Partners's customers would recommend using the product based on a scale of -100 to 100.
KPI Partners Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
KPI Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KPI Partners Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of KPI Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KPI Partners Product Quality
5/5
KPI Partners has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock KPI Partners' overall Product Quality score rated by its users and customers.
KPI Partners Product Information
KPI Partners’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.kpipartners.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
KPI Partners Pricing
KPI Partners ROI & Value For Money
5/5
KPI Partners has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock KPI Partners' overall ROI score rated by its users and customers.
KPI Partners Customer Satisfaction (CSAT)
KPI Partners Customer Satisfaction (CSAT) Score
100 / 100
KPI Partners has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KPI Partners Customer Service
5/5
KPI Partners has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock KPI Partners' overall Customer Service score rated by its users and customers.
About KPI Partners's Customer Service
Address
39899 Balentine Drive, Suite #375, Newark, CA
Website
http://www.kpipartners.com/
Phone Number
510-818-9480
Consumer vs. Employees
KPI Partners scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of KPI Partners would recommend the brand to a friend. ENPS measures how likely KPI Partners employees would recommend working at KPI Partners to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
