20
NPS
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KPMG Corporate Finance
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About KPMG Corporate Finance's Brand
Investment bankers have extensive transaction and industry experience
Brand at a Glance
65%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
KPMG Corporate Finance NPS
KPMG Corporate Finance's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether KPMG Corporate Finance's customers would recommend using the product based on a scale of -100 to 100.
KPMG Corporate Finance Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
KPMG Corporate Finance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Nov 2020 50 | Nov 2020 | 50 |
Dec 2020 66 | Dec 2020 | 66 |
Apr 2021 75 | Apr 2021 | 75 |
Mar 2022 40 | Mar 2022 | 40 |
Jul 2024 43 | Jul 2024 | 43 |
Dec 2024 50 | Dec 2024 | 50 |
Feb 2025 33 | Feb 2025 | 33 |
Aug 2025 20 | Aug 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KPMG Corporate Finance Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of KPMG Corporate Finance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KPMG Corporate Finance Product Quality
3.9/5
KPMG Corporate Finance has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock KPMG Corporate Finance's overall Product Quality score rated by its users and customers.
KPMG Corporate Finance Product Information
KPMG Corporate Finance’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
FinTech
Media
Sports & Entertainment
KPMG Corporate Finance Pricing
KPMG Corporate Finance ROI & Value For Money
3.7/5
KPMG Corporate Finance has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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KPMG Corporate Finance Customer Satisfaction (CSAT)
KPMG Corporate Finance Customer Satisfaction (CSAT) Score
50 / 100
KPMG Corporate Finance has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KPMG Corporate Finance Customer Service
3.9/5
KPMG Corporate Finance has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About KPMG Corporate Finance's Customer Service
Address
Chicago, IL 60601-6436
Website
http://www.kpmgcorporatefinance.com/
Phone Number
312-665-3100
KPMG Corporate Finance as an Employer
Consumer vs. Employees
KPMG Corporate Finance scored a 20 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of KPMG Corporate Finance would recommend the brand to a friend. ENPS measures how likely KPMG Corporate Finance employees would recommend working at KPMG Corporate Finance to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
