72
NPS
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Brand Page
Krones
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About Krones' Brand
Brand at a Glance
87%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Krones NPS
Krones's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether Krones's customers would recommend using the product based on a scale of -100 to 100.
Krones Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
Krones NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Aug 2023 33 | Aug 2023 | 33 |
Oct 2023 50 | Oct 2023 | 50 |
Mar 2024 60 | Mar 2024 | 60 |
Dec 2024 67 | Dec 2024 | 67 |
Feb 2025 71 | Feb 2025 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Krones Customer Reviews
Out of the 2 Krones customer reviews 2 were positive and 0 were constructive. Krones customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Krones Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Krones users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Krones Product Quality
4/5
Krones has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Krones' overall Product Quality score rated by its users and customers.
Krones Product Information
Krones’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.krones.com
- Company Size
- 10,000+ Employees
Krones Pricing
Krones ROI & Value For Money
4.1/5
Krones has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Krones' overall ROI score rated by its users and customers.
Krones Customer Satisfaction (CSAT)
Krones Customer Satisfaction (CSAT) Score
80 / 100
Krones has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Krones Customer Service
4.1/5
Krones has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Krones's Customer Service
Address
, Neutraubling, 93073
Website
www.krones.com
Phone Number
7
Krones as an Employer
3.8/5
Krones has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Krones scored a 72 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Krones would recommend the brand to a friend. ENPS measures how likely Krones employees would recommend working at Krones to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 33% | Promoters |
|---|---|
| 27% | Passive |
| 40% | Detractors |
