0
NPS
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Kronospan
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About Kronospan's Brand
Kronospan is the world’s leading manufacturer of wood-based panels and value added products for the interior design, furniture and construction industries. Since our operations commenced with a single sawmill in 1897, Kronospan has developed a unique supply chain with over 40 production sites and 16 distribution centres in 29 countries and more than 14,500 co-workers around the world. As the leader in technical development in our industry we have pioneered many key advances and will continue to lead product development and innovation into the future. For over a century Kronospan has been meeting its customers’ needs with an unbeatable combination of great design, quality products, value for money, respect for the environment and outstanding service. We are driven by passion for our business and strive for excellence in everything we do. Get more detailed product information on www.kronospan-express.com Corporate website: www.kronospan-worldwide.comKronospan Foundation: www.kronospanfoundation.org
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Kronospan NPS
Kronospan's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Kronospan's customers would recommend using the product based on a scale of -100 to 100.
Kronospan Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Kronospan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kronospan Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kronospan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kronospan Product Quality
2.7/5
Kronospan has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kronospan's overall Product Quality score rated by its users and customers.
Kronospan Product Information
Kronospan’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Kronospan Pricing
Kronospan ROI & Value For Money
2.7/5
Kronospan has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kronospan's overall ROI score rated by its users and customers.
Kronospan Customer Satisfaction (CSAT)
Kronospan Customer Satisfaction (CSAT) Score
50 / 100
Kronospan has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kronospan Customer Service
2.7/5
Kronospan has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kronospan's overall Customer Service score rated by its users and customers.
About Kronospan's Customer Service
Address
Kronospan Ltd Maesgwyn Farm, Chirk Wrexham LL14 5NT, Chirk, Chirk, LL14 5NT United Kingdom
Website
http://www.kronospan-worldwide.com
Kronospan as an Employer
2.9/5
Kronospan has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Kronospan scored a 0 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Kronospan would recommend the brand to a friend. ENPS measures how likely Kronospan employees would recommend working at Kronospan to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
