34
NPS
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Kruger Inc
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About Kruger Inc's Brand
Joseph Kruger founded Kruger Paper Company Limited in 1904 and incorporated it in 1921.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Kruger Inc NPS
Kruger Inc's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Kruger Inc's customers would recommend using the product based on a scale of -100 to 100.
Kruger Inc Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Kruger Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
Jan 2024 50 | Jan 2024 | 50 |
Mar 2024 20 | Mar 2024 | 20 |
Nov 2025 33 | Nov 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kruger Inc Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kruger Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kruger Inc Product Quality
4/5
Kruger Inc has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kruger Inc's overall Product Quality score rated by its users and customers.
Kruger Inc Product Information
Kruger Inc’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.kruger.com/en/
- Company Size
- 5,001-10,000 Employees
Industry
Business Services
Energy
Food and Beverages
Hardware and Devices
Kruger Inc Pricing
Kruger Inc ROI & Value For Money
3.3/5
Kruger Inc has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Kruger Inc Customer Satisfaction (CSAT)
Kruger Inc Customer Satisfaction (CSAT) Score
80 / 100
Kruger Inc has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kruger Inc Customer Service
3/5
Kruger Inc has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Kruger Inc's Customer Service
Address
3285, chemin Bedford, Minter, AL H3S 1G5 Canada
Website
http://www.kruger.com/en/
Phone Number
(514) 343-3100
Kruger Inc as an Employer
3.5/5
Kruger Inc has a 3.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Kruger Inc scored a 34 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Kruger Inc would recommend the brand to a friend. ENPS measures how likely Kruger Inc employees would recommend working at Kruger Inc to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 35% | Promoters |
|---|---|
| 29% | Passive |
| 36% | Detractors |
