0
NPS
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KSB Pumps
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About KSB Pumps' Brand
Manufacturer of wide range of pumps and valves, and its accessories and allied products designed to handling and transportation of water, chemicals, sewage, etc. in various sectors such as agriculture, industry, energy, building. The company's brand with the greatest technical expertise providing customers with pumps and valves for almost all applications involving the transportation of fluids.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
KSB Pumps NPS
KSB Pumps's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether KSB Pumps's customers would recommend using the product based on a scale of -100 to 100.
KSB Pumps Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
KSB Pumps NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KSB Pumps Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of KSB Pumps users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KSB Pumps Product Quality
2.5/5
KSB Pumps has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock KSB Pumps' overall Product Quality score rated by its users and customers.
KSB Pumps Product Information
KSB Pumps’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.ksbindia.co.in
- Company Size
- 1,001-5,000 Employees
KSB Pumps Pricing
KSB Pumps ROI & Value For Money
4/5
KSB Pumps has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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KSB Pumps Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KSB Pumps Customer Service
4/5
KSB Pumps has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About KSB Pumps's Customer Service
Address
126, Maker Chambers III, Mumbai, 400021
Website
www.ksbindia.co.in
Phone Number
7
