34
NPS
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Brand Page
KSL Capital Partners
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About KSL Capital Partners' Brand
KSL Capital Partners works to execute a business plan that is collaboratively formulated with the portfolio company's management team.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
KSL Capital Partners NPS
KSL Capital Partners's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether KSL Capital Partners's customers would recommend using the product based on a scale of -100 to 100.
KSL Capital Partners Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
KSL Capital Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Jul 2025 100 | Jul 2025 | 100 |
Sep 2025 33 | Sep 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KSL Capital Partners Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of KSL Capital Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KSL Capital Partners Product Quality
4/5
KSL Capital Partners has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock KSL Capital Partners' overall Product Quality score rated by its users and customers.
KSL Capital Partners Product Information
KSL Capital Partners’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://kslcapital.com
- Company Size
- 1-10 Employees
Industry
Tech
Banking
FinTech
KSL Capital Partners Pricing
KSL Capital Partners ROI & Value For Money
4/5
KSL Capital Partners has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock KSL Capital Partners' overall ROI score rated by its users and customers.
KSL Capital Partners Customer Satisfaction (CSAT)
KSL Capital Partners Customer Satisfaction (CSAT) Score
50 / 100
KSL Capital Partners has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KSL Capital Partners Customer Service
4/5
KSL Capital Partners has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock KSL Capital Partners' overall Customer Service score rated by its users and customers.
About KSL Capital Partners's Customer Service
Address
100 Fillmore Street, Suite 600, Denver, CO 80206
Website
http://kslcapital.com
KSL Capital Partners as an Employer
2.5/5
KSL Capital Partners has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
KSL Capital Partners scored a 34 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of KSL Capital Partners would recommend the brand to a friend. ENPS measures how likely KSL Capital Partners employees would recommend working at KSL Capital Partners to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
