-24
NPS
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Kumon North America
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About Kumon North America's Brand
Kumon is the world’s largest after-school math and reading enrichment program and one of the most established franchise businesses,
Brand at a Glance
69%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.7/5
Customer Service
Kumon North America NPS
Kumon North America's Net Promoter Score (NPS) is a -24 with 32% Promoters, 12% Passives, and 56% Detractors. Net Promoter Score tracks whether Kumon North America's customers would recommend using the product based on a scale of -100 to 100.
Kumon North America Overall NPS
| 32% | Promoters |
|---|---|
| 12% | Passives |
| 56% | Detractors |
Kumon North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -16 | Mar 2024 | -16 |
Apr 2024 -19 | Apr 2024 | -19 |
Jun 2024 -21 | Jun 2024 | -21 |
Jul 2024 -22 | Jul 2024 | -22 |
Aug 2024 -24 | Aug 2024 | -24 |
Oct 2024 -22 | Oct 2024 | -22 |
Nov 2024 -25 | Nov 2024 | -25 |
Feb 2025 -23 | Feb 2025 | -23 |
Mar 2025 -24 | Mar 2025 | -24 |
Apr 2025 -26 | Apr 2025 | -26 |
Jun 2025 -26 | Jun 2025 | -26 |
Oct 2025 -24 | Oct 2025 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kumon North America NPS by Gender
Male customers rated Kumon North America's NPS 1 points higher than Female customers.
Male
-50
Kumon North America's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-51
Kumon North America's NPS was rated -51 by Female customers on Comparably.
12%
Promoters
25%
Passives
63%
Detractors
Kumon North America NPS by Ethnicity
Kumon North America's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -100 | Other | -100 |
Kumon North America NPS by Age
Kumon North America's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Kumon North America NPS by Usage
Kumon North America's NPS was rated the highest by customers who have used Kumon North America's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -83 | 1 to 2 Years | -83 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 34 | Over 10 Years | 34 |
Kumon North America Customer Reviews
Out of the 5 Kumon North America customer reviews 1 was positive and 4 were constructive. Kumon North America customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Kumon North America Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Kumon North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kumon North America Customer Loyalty Score by Gender
Female customers rated Kumon North America's Customer Loyalty score 18% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kumon North America.
Male
48%
Yes
Female
66%
Yes
Kumon North America Customer Loyalty Score by Ethnicity
Kumon North America's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kumon North America.
55
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
78
out of 100
Other
Kumon North America Customer Loyalty Score by Age
Kumon North America's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Kumon North America.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 10% | 18-25 | 10% |
31-35 70% | 31-35 | 70% |
36-40 55% | 36-40 | 55% |
41-45 74% | 41-45 | 74% |
Kumon North America Customer Loyalty Score by Usage
Kumon North America's Customer Loyalty score was rated the highest by customers who have used Kumon North America's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kumon North America Customer Loyalty Score by Industry
Kumon North America's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Kumon North America Product Quality
2.7/5
Kumon North America has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Kumon North America Product Information
Kumon North America’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Kumon North America's product the highest. Reviewers from the Education industry rated Kumon North America the lowest at 1.6.
- Website
- http://kumon.com/
- Company Size
- 1,001-5,000 Employees
Industry
Education
Quick Insights into Kumon North America Product Quality
Kumon North America's Product Quality score was rated highest by customers who have used Kumon North America's products/services for 5 to 10 Years, and rated lowest by Other customers.
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Ranked Kumon North America Product Quality the Highest
Ranked Kumon North America Product Quality the Lowest
Kumon North America Product Quality Score by Gender
Female customers rated Kumon North America's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kumon North America.
Male
1.6/5
Female
2.4/5
Kumon North America Product Quality Score by Ethnicity
Kumon North America's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kumon North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Other 1.5 | Other | 1.5 |
Kumon North America Product Quality Score by Age
Kumon North America's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Kumon North America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.3 | 41-45 | 2.3 |
Kumon North America Product Quality Score by Usage
Kumon North America's Product Quality score was rated the highest by customers who have used Kumon North America's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Kumon North America Product Quality Score by Industry
Kumon North America's Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Kumon North America Pricing
Kumon North America ROI & Value For Money
2.4/5
Kumon North America has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Kumon North America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from Kumon North America.
Quick Insights into Kumon North America ROI
Kumon North America's ROI score was rated highest by customers who have used Kumon North America's products/services for 5 to 10 Years, and rated lowest by Other customers.
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Ranked Kumon North America ROI the Highest
Ranked Kumon North America ROI the Lowest
Kumon North America ROI Score by Gender
Female customers rated Kumon North America's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kumon North America.
Male
1.6/5
Female
2.1/5
Kumon North America ROI Score by Ethnicity
Kumon North America's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kumon North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 1.5 | Other | 1.5 |
Kumon North America ROI Score by Age
Kumon North America's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Kumon North America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.9 | 41-45 | 1.9 |
Kumon North America ROI Score by Usage
Kumon North America's ROI score was rated the highest by customers who have used Kumon North America's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Kumon North America ROI Score by Industry
Kumon North America's ROI score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Kumon North America Customer Satisfaction (CSAT)
Kumon North America Customer Satisfaction (CSAT) Score
34 / 100
Kumon North America has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
15%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
9%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kumon North America Customer Satisfaction
Kumon North America's Customer Satisfaction score was rated highest by customers who have used Kumon North America's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Kumon North America Customer Satisfaction the Highest
Ranked Kumon North America Customer Satisfaction the Lowest
Kumon North America Customer Satisfaction Score by Gender
Female customers rated Kumon North America's Customer Satisfaction score 32 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kumon North America.
11 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
43 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 43% |
Kumon North America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kumon North America's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kumon North America.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Kumon North America's Customer Satisfaction (CSAT) score was rated 20% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kumon North America.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Other
Kumon North America's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kumon North America.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
Kumon North America Customer Satisfaction Score by Age
Kumon North America's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Kumon North America.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 40% |
Kumon North America Customer Satisfaction Score by Usage
Kumon North America's Customer Satisfaction score was rated the highest by customers who have used Kumon North America's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Kumon North America Customer Satisfaction Score by Industry
Kumon North America's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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"csatScore": 0,
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"scoreClassName": "",
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"label": "Education",
"groupId": 515,
"score": 25,
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}Kumon North America Customer Service
2.7/5
Kumon North America has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kumon North America's overall Customer Service score rated by its users and customers.
About Kumon North America's Customer Service
Address
300 Frank W. Burr Blvd., Suite 6, Teaneck, NJ
Website
http://kumon.com/
Phone Number
(800) 222-6284
Quick Insights into Kumon North America Customer Service
Kumon North America's Customer Service score was rated highest by customers who have used Kumon North America's products/services for 5 to 10 Years, and rated lowest by customers who have used Kumon North America's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Kumon North America's Customer Service score.
Ranked Kumon North America Customer Service the Highest
Ranked Kumon North America Customer Service the Lowest
Kumon North America Customer Service Score by Gender
Female customers rated Kumon North America's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kumon North America.
Male
2.1/5
Female
2.7/5
Kumon North America Customer Service Score by Ethnicity
Kumon North America's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kumon North America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 2.2 | Other | 2.2 |
Kumon North America Customer Service Score by Age
Kumon North America's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kumon North America.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
31-35 1.8 | 31-35 | 1.8 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.5 | 41-45 | 2.5 |
Kumon North America Customer Service Score by Usage
Kumon North America's Customer Service score was rated the highest by customers who have used Kumon North America's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Kumon North America Customer Service Score by Industry
Kumon North America's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Kumon North America as an Employer
3.2/5
Kumon North America has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Kumon North America scored a -24 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Kumon North America would recommend the brand to a friend. ENPS measures how likely Kumon North America employees would recommend working at Kumon North America to a friend.
Net Promoter Score
-24
NPS Score
| 32% | Promoters |
|---|---|
| 12% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 23% | Promoters |
|---|---|
| 22% | Passive |
| 55% | Detractors |
