40
NPS
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Brand Page
Kununu
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About Kununu's Brand
Job and Company salaries, reviews, interview questions, and more - all posted by employees.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Kununu NPS
Kununu's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Kununu's customers would recommend using the product based on a scale of -100 to 100.
Kununu Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Kununu NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Mar 2023 75 | Mar 2023 | 75 |
Jan 2024 40 | Jan 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kununu Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kununu users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kununu Product Quality
4.5/5
Kununu has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kununu's overall Product Quality score rated by its users and customers.
Kununu Product Information
Kununu’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.kununu.com
- Company Size
- 11-50 Employees
Industry
Tech
Professional Services
Kununu Pricing
Kununu ROI & Value For Money
4.5/5
Kununu has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kununu's overall ROI score rated by its users and customers.
Kununu Customer Satisfaction (CSAT)
Kununu Customer Satisfaction (CSAT) Score
50 / 100
Kununu has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kununu Customer Service
4.5/5
Kununu has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kununu's overall Customer Service score rated by its users and customers.
About Kununu's Customer Service
Address
Wollzeile 1-3, Top 5.1, Vienna, GA United States of America
Website
http://www.kununu.com
Phone Number
43 1 236 73 59
Kununu as an Employer
4.1/5
Kununu has a 4.1/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Kununu scored a 40 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Kununu would recommend the brand to a friend. ENPS measures how likely Kununu employees would recommend working at Kununu to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
