50
NPS
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Kuraray
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About Kuraray's Brand
Kuraray was founded in 1926 for the purpose of commercializing synthetic rayon, which was cutting edge technology at the time.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
Kuraray NPS
Kuraray's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Kuraray's customers would recommend using the product based on a scale of -100 to 100.
Kuraray Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Kuraray NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Nov 2022 50 | Nov 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kuraray Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kuraray users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kuraray Product Quality
3.7/5
Kuraray has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kuraray's overall Product Quality score rated by its users and customers.
Kuraray Product Information
Kuraray’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.kuraray.co.jp
Kuraray Pricing
Kuraray ROI & Value For Money
4/5
Kuraray has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kuraray's overall ROI score rated by its users and customers.
Kuraray Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kuraray Customer Service
4/5
Kuraray has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kuraray's overall Customer Service score rated by its users and customers.
About Kuraray's Customer Service
Address
Ote Center Building,1-1-3, Otemachi, Chiyoda-ku,
Website
http://www.kuraray.co.jp
Phone Number
81 3 6701 1700
Consumer vs. Employees
Kuraray scored a 50 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Kuraray would recommend the brand to a friend. ENPS measures how likely Kuraray employees would recommend working at Kuraray to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
