-14
NPS
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Kushner Companies
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About Kushner Companies' Brand
Kushner Companies is a diversified private real estate organization.
Brand at a Glance
68%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Kushner Companies NPS
Kushner Companies's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Kushner Companies's customers would recommend using the product based on a scale of -100 to 100.
Kushner Companies Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Kushner Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 33 | May 2022 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 -20 | Nov 2022 | -20 |
Jan 2023 0 | Jan 2023 | 0 |
Oct 2023 -15 | Oct 2023 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kushner Companies Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Kushner Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kushner Companies Product Quality
2.5/5
Kushner Companies has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kushner Companies' overall Product Quality score rated by its users and customers.
Kushner Companies Product Information
Kushner Companies’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Kushner Companies Pricing
Kushner Companies ROI & Value For Money
2.6/5
Kushner Companies has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Kushner Companies' overall ROI score rated by its users and customers.
Kushner Companies Customer Satisfaction (CSAT)
Kushner Companies Customer Satisfaction (CSAT) Score
20 / 100
Kushner Companies has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kushner Companies Customer Service
2.6/5
Kushner Companies has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Kushner Companies' overall Customer Service score rated by its users and customers.
About Kushner Companies's Customer Service
Address
666 Fifth Avenue, New York City, NY 10103
Website
http://www.kushnercompanies.com/
Kushner Companies as an Employer
3.8/5
Kushner Companies has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kushner Companies scored a -14 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Kushner Companies would recommend the brand to a friend. ENPS measures how likely Kushner Companies employees would recommend working at Kushner Companies to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
