47
NPS
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KWV
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About KWV's Brand
KWV is one of the leading wine and spirits producers in South Africa and has a distinguished heritage, celebrated around the globe
Brand at a Glance
80%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
KWV NPS
KWV's Net Promoter Score (NPS) is a 47 with 61% Promoters, 25% Passives, and 14% Detractors. Net Promoter Score tracks whether KWV's customers would recommend using the product based on a scale of -100 to 100.
KWV Overall NPS
| 61% | Promoters |
|---|---|
| 25% | Passives |
| 14% | Detractors |
KWV NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 50 | Mar 2021 | 50 |
Nov 2021 33 | Nov 2021 | 33 |
Jan 2023 25 | Jan 2023 | 25 |
Mar 2023 40 | Mar 2023 | 40 |
Apr 2023 45 | Apr 2023 | 45 |
May 2023 44 | May 2023 | 44 |
Jun 2023 45 | Jun 2023 | 45 |
Jul 2023 42 | Jul 2023 | 42 |
Sep 2023 44 | Sep 2023 | 44 |
Oct 2023 45 | Oct 2023 | 45 |
Mar 2024 44 | Mar 2024 | 44 |
Jan 2025 46 | Jan 2025 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KWV NPS by Gender
Female customers rated KWV's NPS 44 points higher than Male customers.
Male
56
KWV's NPS was rated 56 by Male customers on Comparably.
78%
Promoters
0%
Passives
22%
Detractors
Female
100
KWV's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
KWV NPS by Ethnicity
KWV's NPS was rated 80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 80 | Caucasian | 80 |
KWV NPS by Age
KWV's NPS was rated 100 points by customers ages 26-30 and customers ages 36-40 on Comparably.
KWV NPS by Usage
KWV's NPS was rated the highest by customers who have used KWV's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 66 | 5 to 10 Years | 66 |
Over 10 Years 60 | Over 10 Years | 60 |
KWV Customer Reviews
Out of the 3 KWV customer reviews 2 were positive and 1 was constructive. KWV customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
KWV Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of KWV users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KWV Customer Loyalty Score by Gender
Male customers rated KWV's Customer Loyalty score 22% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of KWV.
Male
100%
Yes
Female
78%
Yes
KWV Customer Loyalty Score by Ethnicity
KWV's Customer Loyalty score was rated 91% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of KWV.
91
out of 100
Caucasian
KWV Customer Loyalty Score by Age
KWV's Customer Loyalty score was rated 100% by customers ages 26-30 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of KWV.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
36-40 100% | 36-40 | 100% |
KWV Customer Loyalty Score by Usage
KWV's Customer Loyalty score was rated the highest by customers who have used KWV's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
KWV Product Quality
4.2/5
KWV has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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KWV Product Information
KWV’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.kwv.co.za
- Company Size
- 501-1,000 Employees
Quick Insights into KWV Product Quality
KWV's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Female customers.
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Ranked KWV Product Quality the Highest
Ranked KWV Product Quality the Lowest
KWV Product Quality Score by Gender
Male customers rated KWV's Product Quality score 0.4 stars higher than Female customers.
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Male
4.9/5
Female
4.5/5
KWV Product Quality Score by Ethnicity
KWV's Product Quality score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of KWV.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
KWV Product Quality Score by Age
KWV's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of KWV.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
36-40 5 | 36-40 | 5 |
KWV Product Quality Score by Usage
KWV's Product Quality score was rated the highest by customers who have used KWV's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
KWV Pricing
KWV ROI & Value For Money
3.9/5
KWV has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into KWV ROI
KWV's ROI score was rated highest by customers ages 36-40, and rated lowest by customers who have used KWV's products/services for 5 to 10 Years.
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Ranked KWV ROI the Highest
Ranked KWV ROI the Lowest
KWV ROI Score by Gender
Male customers rated KWV's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of KWV.
Male
4.4/5
Female
4.2/5
KWV ROI Score by Ethnicity
KWV's ROI score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of KWV.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
KWV ROI Score by Age
KWV's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of KWV.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
36-40 5 | 36-40 | 5 |
KWV ROI Score by Usage
KWV's ROI score was rated the highest by customers who have used KWV's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
KWV Customer Satisfaction (CSAT)
KWV Customer Satisfaction (CSAT) Score
79 / 100
KWV has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
36%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
2%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into KWV Customer Satisfaction
KWV's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used KWV's products/services for Over 10 Years.
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Ranked KWV Customer Satisfaction the Highest
Ranked KWV Customer Satisfaction the Lowest
KWV Customer Satisfaction Score by Gender
Female customers rated KWV's Customer Satisfaction score 12 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of KWV.
88 / 100
MaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
100 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
KWV Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
KWV's Customer Satisfaction (CSAT) score was rated 90% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KWV.
90 / 100
Very Satisfied
50%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
KWV Customer Satisfaction Score by Age
KWV's Customer Satisfaction score was rated 100 points by customers ages 26-30 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of KWV.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 36-40 | 100% |
KWV Customer Satisfaction Score by Usage
KWV's Customer Satisfaction score was rated the highest by customers who have used KWV's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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KWV Customer Service
3.9/5
KWV has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About KWV's Customer Service
Website
http://www.kwv.co.za
Phone Number
27 21 807 3353
Quick Insights into KWV Customer Service
KWV's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used KWV's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked KWV's Customer Service score.
Ranked KWV Customer Service the Highest
Ranked KWV Customer Service the Lowest
KWV Customer Service Score by Gender
Female customers rated KWV's Customer Service score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
KWV Customer Service Score by Ethnicity
KWV's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of KWV.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
KWV Customer Service Score by Age
KWV's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of KWV.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
36-40 5 | 36-40 | 5 |
KWV Customer Service Score by Usage
KWV's Customer Service score was rated the highest by customers who have used KWV's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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KWV as an Employer
3.2/5
KWV has a 3.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
KWV scored a 47 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of KWV would recommend the brand to a friend. ENPS measures how likely KWV employees would recommend working at KWV to a friend.
Net Promoter Score
47
NPS Score
| 61% | Promoters |
|---|---|
| 25% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 37% | Promoters |
|---|---|
| 16% | Passive |
| 47% | Detractors |
