61
NPS
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Brand Page
Kyivstar
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About Kyivstar's Brand
Biggest GSM Telecom company in Ukraine
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.2/5
Customer Service
Kyivstar NPS
Kyivstar's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Kyivstar's customers would recommend using the product based on a scale of -100 to 100.
Kyivstar Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Kyivstar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 60 | Sep 2022 | 60 |
Jan 2023 67 | Jan 2023 | 67 |
Feb 2023 71 | Feb 2023 | 71 |
Apr 2023 63 | Apr 2023 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kyivstar Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Kyivstar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kyivstar Product Quality
3.8/5
Kyivstar has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Kyivstar Product Information
Kyivstar’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.kyivstar.ua/en
- Company Size
- 5,001-10,000 Employees
Kyivstar Pricing
Kyivstar ROI & Value For Money
3.7/5
Kyivstar has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Kyivstar Customer Satisfaction (CSAT)
Kyivstar Customer Satisfaction (CSAT) Score
83 / 100
Kyivstar has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kyivstar Customer Service
3.2/5
Kyivstar has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Kyivstar's Customer Service
Website
http://www.kyivstar.ua/en
Phone Number
+380 800 300 466
Kyivstar as an Employer
4.2/5
Kyivstar has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Kyivstar scored a 61 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Kyivstar would recommend the brand to a friend. ENPS measures how likely Kyivstar employees would recommend working at Kyivstar to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
