66
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Kymeta
Marketing or Exec? Claim Your Free Account
About Kymeta's Brand
Kymeta commercializes a new form of metamaterials-based satellite antenna.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Kymeta NPS
Kymeta's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Kymeta's customers would recommend using the product based on a scale of -100 to 100.
Kymeta Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Kymeta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
Nov 2022 50 | Nov 2022 | 50 |
Feb 2024 60 | Feb 2024 | 60 |
Oct 2024 67 | Oct 2024 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kymeta Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Kymeta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kymeta Product Quality
4.1/5
Kymeta has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Kymeta's overall Product Quality score rated by its users and customers.
Kymeta Product Information
Kymeta’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.kymetacorp.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Mobile App
SaaS
Travel
Kymeta Pricing
Kymeta ROI & Value For Money
3.7/5
Kymeta has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kymeta's overall ROI score rated by its users and customers.
Kymeta Customer Satisfaction (CSAT)
Kymeta Customer Satisfaction (CSAT) Score
67 / 100
Kymeta has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kymeta Customer Service
3.6/5
Kymeta has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Kymeta's overall Customer Service score rated by its users and customers.
About Kymeta's Customer Service
Address
12277 134th Court NE, Suite 100, Redmond, WA 98052
Website
http://www.kymetacorp.com
Phone Number
425-298-5486
Kymeta as an Employer
3.4/5
Kymeta has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Kymeta scored a 66 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Kymeta would recommend the brand to a friend. ENPS measures how likely Kymeta employees would recommend working at Kymeta to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
