23
NPS
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Kyriba
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About Kyriba's Brand
Kyriba is the global leader in liquidity performance, trusted to transform how CFOs, Treasurers and IT leaders connect, protect, forecast and optimize their liquidity amid economic complexity. As a secure, transparent and scalable SaaS solution trusted by 4,000 customers across 170 countries, Kyriba delivers governed intelligence and financial automation through innovative technologies, including its trusted agentic AI (TAI), bringing precision, efficiency, and confidence to financial operations. With an expansive ecosystem of banking, technology and consulting partners, Kyriba’s platform powers 3.6 billion bank transactions and $51 trillion in payments across 10,000 banks annually – helping companies gain enterprise-wide visibility, ensure financial stability, and outperform their business strategy.
Brand at a Glance
67%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Kyriba NPS
Kyriba's Net Promoter Score (NPS) is a 23 with 47% Promoters, 29% Passives, and 24% Detractors. Net Promoter Score tracks whether Kyriba's customers would recommend using the product based on a scale of -100 to 100.
Kyriba Overall NPS
| 47% | Promoters |
|---|---|
| 29% | Passives |
| 24% | Detractors |
Kyriba NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 34 | Sep 2021 | 34 |
Oct 2021 27 | Oct 2021 | 27 |
Feb 2022 12 | Feb 2022 | 12 |
Apr 2022 11 | Apr 2022 | 11 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Mar 2023 8 | Mar 2023 | 8 |
Jan 2024 15 | Jan 2024 | 15 |
May 2024 20 | May 2024 | 20 |
Jun 2024 14 | Jun 2024 | 14 |
Mar 2025 18 | Mar 2025 | 18 |
Jul 2025 24 | Jul 2025 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kyriba NPS by Gender
Kyriba's NPS was rated 25 by Female customers on Comparably.
Female
25
Kyriba's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Male
N/A
Kyriba's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Kyriba Customer Reviews
Out of the 2 Kyriba customer reviews 1 was positive and 1 was constructive. Kyriba customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Kyriba Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Kyriba users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kyriba Customer Loyalty Score by Gender
Kyriba's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kyriba.
Female
100%
Yes
Male
N/A
Yes
Kyriba Product Quality
3.5/5
Kyriba has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Kyriba Product Information
Kyriba’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.kyriba.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
FinTech
SaaS
Quick Insights into Kyriba Product Quality
Kyriba's Product Quality score was rated highest by Female customers.
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Ranked Kyriba Product Quality the Highest
Kyriba Product Quality Score by Gender
Kyriba's Product Quality score was rated 3.4 by Female customers on Comparably.
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Female
3.4/5
Male
N/A
Kyriba Pricing
Kyriba ROI & Value For Money
3.6/5
Kyriba has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Kyriba ROI
Kyriba's ROI score was rated highest by Female customers.
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Ranked Kyriba ROI the Highest
Kyriba ROI Score by Gender
Kyriba's ROI score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Kyriba Customer Satisfaction (CSAT)
Kyriba Customer Satisfaction (CSAT) Score
89 / 100
Kyriba has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kyriba Customer Satisfaction
Kyriba's Customer Satisfaction score was rated highest by Female customers.
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Ranked Kyriba Customer Satisfaction the Highest
Kyriba Customer Satisfaction Score by Gender
Kyriba's Customer Satisfaction score was rated 75 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kyriba.
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Kyriba Customer Service
3.4/5
Kyriba has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Kyriba's Customer Service
Address
1081 Camino del Rio S, San Diego, San Diego, CA 92108
Website
http://www.kyriba.com
Phone Number
1(858) 210-3560
Kyriba's Social Links
Quick Insights into Kyriba Customer Service
Kyriba's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Kyriba's Customer Service score.
Ranked Kyriba Customer Service the Highest
Kyriba Customer Service Score by Gender
Kyriba's Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kyriba.
Female
3.6/5
Male
N/A
Kyriba as an Employer
3.6/5
Kyriba has a 3.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Kyriba scored a 23 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Kyriba would recommend the brand to a friend. ENPS measures how likely Kyriba employees would recommend working at Kyriba to a friend.
Net Promoter Score
23
NPS Score
| 47% | Promoters |
|---|---|
| 29% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 27% | Promoters |
|---|---|
| 40% | Passive |
| 33% | Detractors |
