13
NPS
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Kyriba
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About Kyriba's Brand
Kyriba provides modular treasury and risk management software solutions to treasurers and financial professionals.
Brand at a Glance
64%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
Kyriba CMO
Kyriba NPS
Kyriba's Net Promoter Score (NPS) is a 13 with 40% Promoters, 33% Passives, and 27% Detractors. Net Promoter Score tracks whether Kyriba's customers would recommend using the product based on a scale of -100 to 100.
Kyriba Overall NPS
| 40% | Promoters |
|---|---|
| 33% | Passives |
| 27% | Detractors |
Kyriba NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 50 | Jul 2021 | 50 |
Sep 2021 20 | Sep 2021 | 20 |
Oct 2021 17 | Oct 2021 | 17 |
Feb 2022 -1 | Feb 2022 | -1 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 -11 | Jun 2022 | -11 |
Sep 2022 -10 | Sep 2022 | -10 |
Mar 2023 0 | Mar 2023 | 0 |
Jan 2024 8 | Jan 2024 | 8 |
May 2024 15 | May 2024 | 15 |
Jun 2024 6 | Jun 2024 | 6 |
Jul 2025 14 | Jul 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kyriba NPS by Gender
Kyriba's NPS was rated 25 by Female customers on Comparably.
Female
25
Kyriba's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Male
N/A
Kyriba's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Kyriba Customer Reviews
Out of the 2 Kyriba customer reviews 1 was positive and 1 was constructive. Kyriba customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Kyriba Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Kyriba users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kyriba Customer Loyalty Score by Gender
Kyriba's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kyriba.
Female
100%
Yes
Male
N/A
Yes
Kyriba Product Quality
3.4/5
Kyriba has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Kyriba Product Information
Kyriba serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Kyriba supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Kyriba’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.kyriba.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
SaaS
Languages Supported
English
French
Spanish
Chinese (Simplified)
Japanese
Italian
Product Type
Payment Management Software
Payment Gateway Software
Financial Risk Management Software
Financial Management Software
Financial Services Software
Treasury Software
Quick Insights into Kyriba Product Quality
Kyriba's Product Quality score was rated highest by Female customers.
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Ranked Kyriba Product Quality the Highest
Kyriba Product Quality Score by Gender
Kyriba's Product Quality score was rated 3.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kyriba.
Female
3.4/5
Male
N/A
Kyriba Pricing
Kyriba ROI & Value For Money
3.6/5
Kyriba has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Kyriba Pricing Plans
Kyriba has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Kyriba?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Kyriba ROI
Kyriba's ROI score was rated highest by Female customers.
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Ranked Kyriba ROI the Highest
Kyriba ROI Score by Gender
Kyriba's ROI score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Kyriba Customer Satisfaction (CSAT)
Kyriba Customer Satisfaction (CSAT) Score
87 / 100
Kyriba has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
62%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kyriba Customer Satisfaction
Kyriba's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Kyriba's Customer Satisfaction.
Ranked Kyriba Customer Satisfaction the Highest
Kyriba Customer Satisfaction Score by Gender
Kyriba's Customer Satisfaction score was rated 75 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kyriba.
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Kyriba Customer Service
3.3/5
Kyriba has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Kyriba's Customer Service
Address
San Diego, CA
Website
www.kyriba.com
Quick Insights into Kyriba Customer Service
Kyriba's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Kyriba's Customer Service score.
Ranked Kyriba Customer Service the Highest
Kyriba Customer Service Score by Gender
Kyriba's Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kyriba.
Female
3.6/5
Male
N/A
Kyriba as an Employer
2.9/5
Kyriba has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Kyriba scored a 13 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Kyriba would recommend the brand to a friend. ENPS measures how likely Kyriba employees would recommend working at Kyriba to a friend.
Net Promoter Score
13
NPS Score
| 40% | Promoters |
|---|---|
| 33% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
