60
NPS
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L'Occitane International
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About L'Occitane International's Brand
L'Occitane International SA designs, manufactures and markets a wide range of cosmetics and well-being products. The Company offers body lotions, body scrubs, sun blocks, moisturizers, face wash, face masks, fragrances, shampoos and conditioners.
Brand at a Glance
66%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
L'Occitane International NPS
L'Occitane International's Net Promoter Score (NPS) is a 60 with 70% Promoters, 20% Passives, and 10% Detractors. Net Promoter Score tracks whether L'Occitane International's customers would recommend using the product based on a scale of -100 to 100.
L'Occitane International Overall NPS
| 70% | Promoters |
|---|---|
| 20% | Passives |
| 10% | Detractors |
L'Occitane International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Jan 2021 66 | Jan 2021 | 66 |
Apr 2021 75 | Apr 2021 | 75 |
May 2022 80 | May 2022 | 80 |
Sep 2022 83 | Sep 2022 | 83 |
Oct 2022 71 | Oct 2022 | 71 |
Dec 2022 75 | Dec 2022 | 75 |
Oct 2023 77 | Oct 2023 | 77 |
Jul 2024 60 | Jul 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
L'Occitane International NPS by Gender
L'Occitane International's NPS was rated 60 by Female customers on Comparably.
Female
60
L'Occitane International's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Male
N/A
L'Occitane International's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
L'Occitane International Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of L'Occitane International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
L'Occitane International Customer Loyalty Score by Gender
L'Occitane International's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
L'Occitane International Product Quality
4.1/5
L'Occitane International has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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L'Occitane International Product Information
L'Occitane International’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.loccitane.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into L'Occitane International Product Quality
L'Occitane International's Product Quality score was rated highest by Female customers.
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Ranked L'Occitane International Product Quality the Highest
L'Occitane International Product Quality Score by Gender
L'Occitane International's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of L'Occitane International.
Female
4.6/5
Male
N/A
L'Occitane International Pricing
L'Occitane International ROI & Value For Money
3.8/5
L'Occitane International has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into L'Occitane International ROI
L'Occitane International's ROI score was rated highest by Female customers.
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Ranked L'Occitane International ROI the Highest
L'Occitane International ROI Score by Gender
L'Occitane International's ROI score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
L'Occitane International Customer Satisfaction (CSAT)
L'Occitane International Customer Satisfaction (CSAT) Score
80 / 100
L'Occitane International has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
80%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into L'Occitane International Customer Satisfaction
L'Occitane International's Customer Satisfaction score was rated highest by Female customers.
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Ranked L'Occitane International Customer Satisfaction the Highest
L'Occitane International Customer Satisfaction Score by Gender
L'Occitane International's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of L'Occitane International.
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
L'Occitane International Customer Service
4.1/5
L'Occitane International has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About L'Occitane International's Customer Service
Address
, Geneva, 1228
Website
www.loccitane.com
Phone Number
5
Quick Insights into L'Occitane International Customer Service
L'Occitane International's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked L'Occitane International's Customer Service score.
Ranked L'Occitane International Customer Service the Highest
L'Occitane International Customer Service Score by Gender
L'Occitane International's Customer Service score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of L'Occitane International.
Female
4.4/5
Male
N/A
L'Occitane International as an Employer
Consumer vs. Employees
L'Occitane International scored a 60 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of L'Occitane International would recommend the brand to a friend. ENPS measures how likely L'Occitane International employees would recommend working at L'Occitane International to a friend.
Net Promoter Score
60
NPS Score
| 70% | Promoters |
|---|---|
| 20% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
