-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lab49
Marketing or Exec? Claim Your Free Account
About Lab49 Brand
Lab49 is a strategy, design and technology consulting company that specializes in capital markets.
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Lab49 NPS
Lab49's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Lab49's customers would recommend using the product based on a scale of -100 to 100.
Lab49 Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Lab49 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lab49 Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Lab49 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lab49 Product Quality
2.7/5
Lab49 has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Lab49 overall Product Quality score rated by its users and customers.
Lab49 Product Information
Lab49’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.lab49.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
SaaS
Small Business Services
Lab49 Pricing
Lab49 ROI & Value For Money
2.2/5
Lab49 has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lab49 overall ROI score rated by its users and customers.
Lab49 Customer Satisfaction (CSAT)
Lab49 Customer Satisfaction (CSAT) Score
100 / 100
Lab49 has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lab49 Customer Service
2.2/5
Lab49 has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lab49 overall Customer Service score rated by its users and customers.
About Lab49's Customer Service
Address
1345 Sixth Avenue, 50th floor, New York City, NY 10105
Website
http://www.lab49.com/
Phone Number
+61 2 9299 2684
Lab49 as an Employer
Consumer vs. Employees
Lab49 scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Lab49 would recommend the brand to a friend. ENPS measures how likely Lab49 employees would recommend working at Lab49 to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
