100
NPS
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Labelbox
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About Labelbox's Brand
Our mission is to build the best products to align with artificial intelligence We believe that AI has the power to transform every aspect of our lives -- from healthcare to agriculture. The exponential impact of artificial intelligence will mean mammograms can happen quickly and cheaply, irrespective of the limited number of radiologists there are in the world, and growers will know the instant that disease hits their farm without even being there. Labelbox is here to empower the quick and efficient development of these transformative technologies.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Labelbox NPS
Labelbox's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Labelbox's customers would recommend using the product based on a scale of -100 to 100.
Labelbox Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Labelbox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Labelbox Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Labelbox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Labelbox Product Quality
4.5/5
Labelbox has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Labelbox's overall Product Quality score rated by its users and customers.
Labelbox Product Information
Labelbox’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.labelbox.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Labelbox Pricing
Labelbox ROI & Value For Money
4.5/5
Labelbox has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Labelbox's overall ROI score rated by its users and customers.
Labelbox Customer Satisfaction (CSAT)
Labelbox Customer Satisfaction (CSAT) Score
100 / 100
Labelbox has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Labelbox Customer Service
4.5/5
Labelbox has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Labelbox's overall Customer Service score rated by its users and customers.
About Labelbox's Customer Service
Address
501 Treat Ave, California City, CA 94110
Website
http://www.labelbox.com
Labelbox's Social Links
Labelbox as an Employer
4.2/5
Labelbox has a 4.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Labelbox scored a 100 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Labelbox would recommend the brand to a friend. ENPS measures how likely Labelbox employees would recommend working at Labelbox to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 47% | Promoters |
|---|---|
| 32% | Passive |
| 21% | Detractors |
