13
NPS
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Lacework
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About Lacework's Brand
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Lacework NPS
Lacework's Net Promoter Score (NPS) is a 13 with 44% Promoters, 25% Passives, and 31% Detractors. Net Promoter Score tracks whether Lacework's customers would recommend using the product based on a scale of -100 to 100.
Lacework Overall NPS
| 44% | Promoters |
|---|---|
| 25% | Passives |
| 31% | Detractors |
Lacework NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Sep 2021 20 | Sep 2021 | 20 |
Oct 2021 33 | Oct 2021 | 33 |
Nov 2021 29 | Nov 2021 | 29 |
Jan 2022 37 | Jan 2022 | 37 |
Mar 2022 10 | Mar 2022 | 10 |
Apr 2022 9 | Apr 2022 | 9 |
Aug 2022 17 | Aug 2022 | 17 |
Nov 2022 15 | Nov 2022 | 15 |
Mar 2023 13 | Mar 2023 | 13 |
Mar 2024 12 | Mar 2024 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lacework Customer Reviews
Out of the 2 Lacework customer reviews 2 were positive and 0 were constructive. Lacework customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Lacework Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Lacework users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lacework Product Quality
3.8/5
Lacework has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Lacework Product Information
Lacework serves markets in the United States. Lacework supports Web devices and offers products for small, medium, and large sized businesses.
Lacework’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.lacework.com
- Company Size
- 11-50 Employees
Industry
Tech
Languages Supported
English
Product Type
Compliance Software
Cloud Security Software
Lacework Pricing
Lacework ROI & Value For Money
3.6/5
Lacework has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Lacework Pricing Plans
Lacework has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Lacework?
Small Businesses
Medium Businesses
Large Enterprises
Lacework Customer Satisfaction (CSAT)
Lacework Customer Satisfaction (CSAT) Score
77 / 100
Lacework has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lacework Customer Service
3.5/5
Lacework has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Lacework's Customer Service
Address
700 East El Camino Real, Suite 130, Mountain View, CA 94040
Website
https://www.lacework.com
Phone Number
6507997542
Lacework as an Employer
3.8/5
Lacework has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Lacework scored a 13 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Lacework would recommend the brand to a friend. ENPS measures how likely Lacework employees would recommend working at Lacework to a friend.
Net Promoter Score
13
NPS Score
| 44% | Promoters |
|---|---|
| 25% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
