17
NPS
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Lactalis
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About Lactalis' Brand
Lactalis Nestl Produits Frais is a company French specialized in the manufacture of dairy products sold under the Nestl brands
Brand at a Glance
79%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Lactalis NPS
Lactalis's Net Promoter Score (NPS) is a 17 with 48% Promoters, 21% Passives, and 31% Detractors. Net Promoter Score tracks whether Lactalis's customers would recommend using the product based on a scale of -100 to 100.
Lactalis Overall NPS
| 48% | Promoters |
|---|---|
| 21% | Passives |
| 31% | Detractors |
Lactalis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 26 | Oct 2023 | 26 |
Dec 2023 25 | Dec 2023 | 25 |
Jan 2024 23 | Jan 2024 | 23 |
Feb 2024 19 | Feb 2024 | 19 |
Mar 2024 21 | Mar 2024 | 21 |
May 2024 17 | May 2024 | 17 |
Jun 2024 18 | Jun 2024 | 18 |
Oct 2024 16 | Oct 2024 | 16 |
Nov 2024 17 | Nov 2024 | 17 |
Feb 2025 15 | Feb 2025 | 15 |
Mar 2025 16 | Mar 2025 | 16 |
Jun 2025 16 | Jun 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lactalis NPS by Gender
Male customers rated Lactalis's NPS 11 points higher than Female customers.
Male
11
Lactalis's NPS was rated 11 by Male customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Female
0
Lactalis's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Lactalis NPS by Ethnicity
Lactalis's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
African American/Black 34 | African American/Black | 34 |
Other -25 | Other | -25 |
Lactalis NPS by Age
Lactalis's NPS was rated 0 points by customers ages 18-25 on Comparably.
Lactalis NPS by Usage
Lactalis's NPS was rated the highest by customers who have used Lactalis's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 20 | Over 10 Years | 20 |
Lactalis Customer Reviews
Out of the 4 Lactalis customer reviews 3 were positive and 1 was constructive. Lactalis customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Lactalis Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Lactalis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lactalis Customer Loyalty Score by Gender
Female customers rated Lactalis's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
Lactalis Customer Loyalty Score by Ethnicity
Lactalis's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lactalis.
70
out of 100
Caucasian
100
out of 100
African American/Black
78
out of 100
Other
Lactalis Customer Loyalty Score by Age
Lactalis's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lactalis.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Lactalis Customer Loyalty Score by Usage
Lactalis's Customer Loyalty score was rated the highest by customers who have used Lactalis's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lactalis Product Quality
3.2/5
Lactalis has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Lactalis Product Information
Lactalis’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.lactalis.fr
- Company Size
- 10,000+ Employees
Quick Insights into Lactalis Product Quality
Lactalis's Product Quality score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Lactalis Product Quality the Highest
Ranked Lactalis Product Quality the Lowest
Lactalis Product Quality Score by Gender
Female customers rated Lactalis's Product Quality score 0.3 stars higher than Male customers.
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Male
3.1/5
Female
3.4/5
Lactalis Product Quality Score by Ethnicity
Lactalis's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lactalis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 3 | Other | 3 |
Lactalis Product Quality Score by Age
Lactalis's Product Quality score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lactalis.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Lactalis Product Quality Score by Usage
Lactalis's Product Quality score was rated the highest by customers who have used Lactalis's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Lactalis Pricing
Lactalis ROI & Value For Money
2.9/5
Lactalis has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Lactalis ROI
Lactalis's ROI score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked Lactalis ROI the Highest
Ranked Lactalis ROI the Lowest
Lactalis ROI Score by Gender
Male customers rated Lactalis's ROI score 0.7 stars higher than Female customers.
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Male
2.9/5
Female
2.2/5
Lactalis ROI Score by Ethnicity
Lactalis's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lactalis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 2.6 | Other | 2.6 |
Lactalis ROI Score by Age
Lactalis's ROI score was rated 3.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lactalis.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
Lactalis ROI Score by Usage
Lactalis's ROI score was rated the highest by customers who have used Lactalis's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Lactalis Customer Satisfaction (CSAT)
Lactalis Customer Satisfaction (CSAT) Score
70 / 100
Lactalis has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
27%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lactalis Customer Satisfaction
Lactalis's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Lactalis Customer Satisfaction the Highest
Ranked Lactalis Customer Satisfaction the Lowest
Lactalis Customer Satisfaction Score by Gender
Female customers rated Lactalis's Customer Satisfaction score 17 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lactalis.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 38% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Lactalis Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lactalis' Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lactalis.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Lactalis' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Lactalis' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Lactalis Customer Satisfaction Score by Age
Lactalis's Customer Satisfaction score was rated 34 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lactalis.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 34% |
Lactalis Customer Satisfaction Score by Usage
Lactalis's Customer Satisfaction score was rated the highest by customers who have used Lactalis's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Lactalis Customer Service
3/5
Lactalis has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Lactalis's Customer Service
Website
http://www.lactalis.fr
Phone Number
33 2 43 59 42 59
Quick Insights into Lactalis Customer Service
Lactalis's Customer Service score was rated highest by customers who have used Lactalis's products/services for Over 10 Years, and rated lowest by Caucasian customers.
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Ranked Lactalis Customer Service the Highest
Ranked Lactalis Customer Service the Lowest
Lactalis Customer Service Score by Gender
Male customers rated Lactalis's Customer Service score 0.8 stars higher than Female customers.
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Male
3/5
Female
2.2/5
Lactalis Customer Service Score by Ethnicity
Lactalis's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lactalis.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 2.9 | Other | 2.9 |
Lactalis Customer Service Score by Age
Lactalis's Customer Service score was rated 2.8 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
Lactalis Customer Service Score by Usage
Lactalis's Customer Service score was rated the highest by customers who have used Lactalis's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Lactalis as an Employer
3.7/5
Lactalis has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Lactalis scored a 17 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Lactalis would recommend the brand to a friend. ENPS measures how likely Lactalis employees would recommend working at Lactalis to a friend.
Net Promoter Score
17
NPS Score
| 48% | Promoters |
|---|---|
| 21% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 47% | Promoters |
|---|---|
| 30% | Passive |
| 23% | Detractors |
