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NPS
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Brand Page
Ladders
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About Ladders' Brand
Ladders is an online recruitment service provider for finding candidates for available job opportunities.
Brand at a Glance
63%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Ladders NPS
Ladders's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Ladders's customers would recommend using the product based on a scale of -100 to 100.
Ladders Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Ladders NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
May 2022 0 | May 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Jul 2022 -20 | Jul 2022 | -20 |
Oct 2022 -17 | Oct 2022 | -17 |
Jan 2023 -1 | Jan 2023 | -1 |
Nov 2023 13 | Nov 2023 | 13 |
Jul 2024 0 | Jul 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ladders Customer Reviews
Out of the 2 Ladders customer reviews 1 was positive and 1 was constructive. Ladders customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ladders Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Ladders users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ladders Product Quality
3/5
Ladders has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Ladders' overall Product Quality score rated by its users and customers.
Ladders Product Information
Ladders’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Ladders Pricing
Ladders ROI & Value For Money
2.8/5
Ladders has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Ladders Customer Satisfaction (CSAT)
Ladders Customer Satisfaction (CSAT) Score
51 / 100
Ladders has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ladders Customer Service
2.9/5
Ladders has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Ladders's Customer Service
Address
137 Varick St,
Website
http://www.theladders.com?pl=fac-prof&cr=about
Ladders as an Employer
2.4/5
Ladders has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Ladders scored a 0 for Net Promoter Score and a -82 for Employee Net Promoter Score. NPS gauges how likely a customer of Ladders would recommend the brand to a friend. ENPS measures how likely Ladders employees would recommend working at Ladders to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-82
eNPS Score
| 0% | Promoters |
|---|---|
| 18% | Passive |
| 82% | Detractors |
