11
NPS
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Laird Technologies
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About Laird Technologies' Brand
Brand at a Glance
72%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Laird Technologies NPS
Laird Technologies's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Laird Technologies's customers would recommend using the product based on a scale of -100 to 100.
Laird Technologies Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Laird Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Dec 2020 50 | Dec 2020 | 50 |
May 2021 0 | May 2021 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
Jun 2022 17 | Jun 2022 | 17 |
Oct 2022 29 | Oct 2022 | 29 |
Jan 2023 13 | Jan 2023 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Laird Technologies NPS by Gender
Laird Technologies's NPS was rated -34 by Male customers on Comparably.
Male
-34
Laird Technologies's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Laird Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Laird Technologies Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Laird Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Laird Technologies Customer Loyalty Score by Gender
Laird Technologies's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Laird Technologies Product Quality
3.2/5
Laird Technologies has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Laird Technologies Product Information
Laird Technologies’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.lairdtech.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Laird Technologies Product Quality
Laird Technologies's Product Quality score was rated highest by Male customers.
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Ranked Laird Technologies Product Quality the Highest
Laird Technologies Product Quality Score by Gender
Laird Technologies's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Laird Technologies Pricing
Laird Technologies ROI & Value For Money
3.2/5
Laird Technologies has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Laird Technologies ROI
Laird Technologies's ROI score was rated highest by Male customers.
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Ranked Laird Technologies ROI the Highest
Laird Technologies ROI Score by Gender
Laird Technologies's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Laird Technologies Customer Satisfaction (CSAT)
Laird Technologies Customer Satisfaction (CSAT) Score
60 / 100
Laird Technologies has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Laird Technologies Customer Satisfaction
Laird Technologies's Customer Satisfaction score was rated highest by Male customers.
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Ranked Laird Technologies Customer Satisfaction the Highest
Laird Technologies Customer Satisfaction Score by Gender
Laird Technologies's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Laird Technologies Customer Service
3.1/5
Laird Technologies has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Laird Technologies's Customer Service
Address
1801 Diamond St, San Marcos, CA 92078
Website
http://www.lairdtech.com
Quick Insights into Laird Technologies Customer Service
Laird Technologies's Customer Service score was rated highest by Male customers.
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Ranked Laird Technologies Customer Service the Highest
Laird Technologies Customer Service Score by Gender
Laird Technologies's Customer Service score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Laird Technologies as an Employer
2.4/5
Laird Technologies has a 2.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Laird Technologies scored a 11 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Laird Technologies would recommend the brand to a friend. ENPS measures how likely Laird Technologies employees would recommend working at Laird Technologies to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
