43
NPS
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Lalamove
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About Lalamove's Brand
Provider of an on-demand delivery platform. The company provides a mobile application for home and business users in Asia to connect with drivers to have them deliver goods, move or assist in other transportation needs.
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Lalamove NPS
Lalamove's Net Promoter Score (NPS) is a 43 with 43% Promoters, 57% Passives, and 0% Detractors. Net Promoter Score tracks whether Lalamove's customers would recommend using the product based on a scale of -100 to 100.
Lalamove Overall NPS
| 43% | Promoters |
|---|---|
| 57% | Passives |
| 0% | Detractors |
Lalamove NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
May 2022 50 | May 2022 | 50 |
Apr 2023 33 | Apr 2023 | 33 |
Oct 2023 50 | Oct 2023 | 50 |
Nov 2023 40 | Nov 2023 | 40 |
Mar 2024 33 | Mar 2024 | 33 |
Nov 2025 42 | Nov 2025 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lalamove NPS by Gender
Lalamove's NPS was rated 67 by Male customers on Comparably.
Male
67
Lalamove's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Lalamove's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lalamove NPS by Ethnicity
Lalamove's NPS was rated 33 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Lalamove NPS by Usage
Lalamove's NPS was rated 33 points by customers who have used Lalamove's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
Lalamove Customer Reviews
Out of the 2 Lalamove customer reviews 2 were positive and 0 were constructive. Lalamove customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Lalamove Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Lalamove users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lalamove Customer Loyalty Score by Gender
Lalamove's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lalamove.
Male
100%
Yes
Female
N/A
Yes
Lalamove Customer Loyalty Score by Ethnicity
Lalamove's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lalamove.
70
out of 100
Asian or Pacific Islander
Lalamove Customer Loyalty Score by Usage
Lalamove's Customer Loyalty score was rated 70% by customers who have used Lalamove's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lalamove Product Quality
4/5
Lalamove has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Lalamove Product Information
Lalamove’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.lalamove.com
- Company Size
- 201-500 Employees
Quick Insights into Lalamove Product Quality
Lalamove's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked Lalamove Product Quality the Highest
Lalamove Product Quality Score by Gender
Lalamove's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Lalamove Product Quality Score by Ethnicity
Lalamove's Product Quality score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lalamove.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Lalamove Product Quality Score by Usage
Lalamove's Product Quality score was rated 4 stars by customers who have used Lalamove's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Lalamove Pricing
Lalamove ROI & Value For Money
3.9/5
Lalamove has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Lalamove ROI
Lalamove's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Lalamove ROI the Highest
Lalamove ROI Score by Gender
Lalamove's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lalamove.
Male
4.1/5
Female
N/A
Lalamove ROI Score by Ethnicity
Lalamove's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lalamove.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Lalamove ROI Score by Usage
Lalamove's ROI score was rated 4.1 stars by customers who have used Lalamove's products/services for Less than 1 Year.
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Lalamove Customer Satisfaction (CSAT)
Lalamove Customer Satisfaction (CSAT) Score
84 / 100
Lalamove has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
67%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lalamove Customer Satisfaction
Lalamove's Customer Satisfaction score was rated highest by Male customers.
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Ranked Lalamove Customer Satisfaction the Highest
Lalamove Customer Satisfaction Score by Gender
Lalamove's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lalamove.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Lalamove Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Lalamove's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lalamove.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Lalamove Customer Satisfaction Score by Usage
Lalamove's Customer Satisfaction score was rated 67 points by customers who have used Lalamove's products/services for Less than 1 Year.
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Lalamove Customer Service
3.9/5
Lalamove has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Lalamove's Customer Service
Address
, Hong Kong, Hong Kong
Website
www.lalamove.com
Quick Insights into Lalamove Customer Service
Lalamove's Customer Service score was rated highest by Male customers.
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Ranked Lalamove Customer Service the Highest
Lalamove Customer Service Score by Gender
Lalamove's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lalamove.
Male
4.3/5
Female
N/A
Lalamove Customer Service Score by Ethnicity
Lalamove's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lalamove.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Lalamove Customer Service Score by Usage
Lalamove's Customer Service score was rated 3.8 stars by customers who have used Lalamove's products/services for Less than 1 Year.
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Lalamove as an Employer
Consumer vs. Employees
Lalamove scored a 43 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of Lalamove would recommend the brand to a friend. ENPS measures how likely Lalamove employees would recommend working at Lalamove to a friend.
Net Promoter Score
43
NPS Score
| 43% | Promoters |
|---|---|
| 57% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
