100
NPS
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Lamar Advertising Company
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About Lamar Advertising Company's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Lamar Advertising Company NPS
Lamar Advertising Company's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Lamar Advertising Company's customers would recommend using the product based on a scale of -100 to 100.
Lamar Advertising Company Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Lamar Advertising Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 100 | Aug 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lamar Advertising Company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lamar Advertising Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lamar Advertising Company Product Quality
5/5
Lamar Advertising Company has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lamar Advertising Company's overall Product Quality score rated by its users and customers.
Lamar Advertising Company Product Information
Lamar Advertising Company’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.lamar.com
Lamar Advertising Company Pricing
Lamar Advertising Company ROI & Value For Money
5/5
Lamar Advertising Company has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Lamar Advertising Company Customer Satisfaction (CSAT)
Lamar Advertising Company Customer Satisfaction (CSAT) Score
100 / 100
Lamar Advertising Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lamar Advertising Company Customer Service
5/5
Lamar Advertising Company has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lamar Advertising Company's overall Customer Service score rated by its users and customers.
About Lamar Advertising Company's Customer Service
Website
http://www.lamar.com
Lamar Advertising Company as an Employer
3.7/5
Lamar Advertising Company has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lamar Advertising Company scored a 100 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Lamar Advertising Company would recommend the brand to a friend. ENPS measures how likely Lamar Advertising Company employees would recommend working at Lamar Advertising Company to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
