0
NPS
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Lancaster Colony Corporation
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About Lancaster Colony Corporation's Brand
Lancaster Colony manufactures consumer products for the retail and food service markets.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Lancaster Colony Corporation NPS
Lancaster Colony Corporation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Lancaster Colony Corporation's customers would recommend using the product based on a scale of -100 to 100.
Lancaster Colony Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Lancaster Colony Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2025 100 | Jun 2025 | 100 |
Mar 2026 0 | Mar 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lancaster Colony Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lancaster Colony Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lancaster Colony Corporation Product Quality
1.5/5
Lancaster Colony Corporation has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lancaster Colony Corporation's overall Product Quality score rated by its users and customers.
Lancaster Colony Corporation Product Information
Lancaster Colony Corporation’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.lancastercolony.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food & Beverages
Lancaster Colony Corporation Pricing
Lancaster Colony Corporation ROI & Value For Money
1.5/5
Lancaster Colony Corporation has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lancaster Colony Corporation's overall ROI score rated by its users and customers.
Lancaster Colony Corporation Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lancaster Colony Corporation Customer Service
1.5/5
Lancaster Colony Corporation has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lancaster Colony Corporation's overall Customer Service score rated by its users and customers.
About Lancaster Colony Corporation's Customer Service
Address
Columbus, OH
Website
www.lancastercolony.com
Lancaster Colony Corporation as an Employer
2.2/5
Lancaster Colony Corporation has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Lancaster Colony Corporation
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Lancaster Colony Corporation scored a 0 for Net Promoter Score and a -65 for Employee Net Promoter Score. NPS gauges how likely a customer of Lancaster Colony Corporation would recommend the brand to a friend. ENPS measures how likely Lancaster Colony Corporation employees would recommend working at Lancaster Colony Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-65
eNPS Score
| 14% | Promoters |
|---|---|
| 7% | Passive |
| 79% | Detractors |
