45
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Landor
Marketing or Exec? Claim Your Free Account
About Landor's Brand
"Landor is a brand consulting firm that offers design, brand architecture, innovation, naming, verbal branding, digital and social media services."
Brand at a Glance
77%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service
Landor NPS
Landor's Net Promoter Score (NPS) is a 45 with 60% Promoters, 25% Passives, and 15% Detractors. Net Promoter Score tracks whether Landor's customers would recommend using the product based on a scale of -100 to 100.
Landor Overall NPS
| 60% | Promoters |
|---|---|
| 25% | Passives |
| 15% | Detractors |
Landor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 40 | Oct 2021 | 40 |
Nov 2021 49 | Nov 2021 | 49 |
Dec 2021 37 | Dec 2021 | 37 |
Feb 2022 30 | Feb 2022 | 30 |
Jun 2022 36 | Jun 2022 | 36 |
Aug 2022 36 | Aug 2022 | 36 |
Feb 2023 33 | Feb 2023 | 33 |
Mar 2023 38 | Mar 2023 | 38 |
May 2023 34 | May 2023 | 34 |
Jun 2023 38 | Jun 2023 | 38 |
Dec 2023 41 | Dec 2023 | 41 |
Jan 2024 45 | Jan 2024 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Landor NPS by Gender
Male customers rated Landor's NPS 50 points higher than Female customers.
Male
100
Landor's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
50
Landor's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Landor NPS by Usage
Landor's NPS was rated 34 points by customers who have used Landor's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Landor Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Landor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Landor Customer Loyalty Score by Gender
Female customers rated Landor's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Landor.
Male
70%
Yes
Female
78%
Yes
Landor Customer Loyalty Score by Usage
Landor's Customer Loyalty score was rated 70% by customers who have used Landor's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Landor Product Quality
4/5
Landor has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Landor's overall Product Quality score rated by its users and customers.
Landor Product Information
Landor’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- landor.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
Quick Insights into Landor Product Quality
Landor's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Landor's Product Quality.
Ranked Landor Product Quality the Highest
Ranked Landor Product Quality the Lowest
Landor Product Quality Score by Gender
Male customers rated Landor's Product Quality score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Landor.
Male
5/5
Female
3.6/5
Landor Product Quality Score by Usage
Landor's Product Quality score was rated 3.5 stars by customers who have used Landor's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Landor Pricing
Landor ROI & Value For Money
4.1/5
Landor has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Landor's overall ROI score rated by its users and customers.
Quick Insights into Landor ROI
Landor's ROI score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Landor's ROI score.
Ranked Landor ROI the Highest
Ranked Landor ROI the Lowest
Landor ROI Score by Gender
Male customers rated Landor's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Landor.
Male
5/5
Female
4/5
Landor ROI Score by Usage
Landor's ROI score was rated 3.8 stars by customers who have used Landor's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Landor Customer Satisfaction (CSAT)
Landor Customer Satisfaction (CSAT) Score
83 / 100
Landor has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Landor Customer Satisfaction
Landor's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Landor's Customer Satisfaction.
Ranked Landor Customer Satisfaction the Highest
Landor Customer Satisfaction Score by Gender
Landor's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Landor.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Landor Customer Service
3.9/5
Landor has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Landor's overall Customer Service score rated by its users and customers.
About Landor's Customer Service
Address
San Francisco, CA
Website
landor.com
Quick Insights into Landor Customer Service
Landor's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Landor's Customer Service score.
Ranked Landor Customer Service the Highest
Ranked Landor Customer Service the Lowest
Landor Customer Service Score by Gender
Female customers rated Landor's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Landor.
Male
3.5/5
Female
4.1/5
Landor Customer Service Score by Usage
Landor's Customer Service score was rated 4 stars by customers who have used Landor's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Landor as an Employer
3.8/5
Landor has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Landor scored a 45 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Landor would recommend the brand to a friend. ENPS measures how likely Landor employees would recommend working at Landor to a friend.
Net Promoter Score
45
NPS Score
| 60% | Promoters |
|---|---|
| 25% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
