-100
NPS
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Landpoint
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About Landpoint's Brand
Landpoint provides land surveying, GIS, and integrated services for client projects in the U.S.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Landpoint NPS
Landpoint's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Landpoint's customers would recommend using the product based on a scale of -100 to 100.
Landpoint Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Landpoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Landpoint Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Landpoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Landpoint Product Quality
1.5/5
Landpoint has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Landpoint's overall Product Quality score rated by its users and customers.
Landpoint Product Information
Landpoint’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.landpoint.net
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Productivity
Small Business Services
Landpoint Pricing
Landpoint ROI & Value For Money
1.5/5
Landpoint has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Landpoint's overall ROI score rated by its users and customers.
Landpoint Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Landpoint Customer Service
1.5/5
Landpoint has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Landpoint's overall Customer Service score rated by its users and customers.
About Landpoint's Customer Service
Address
5486 Airline Drive, Bossier City, LA
Website
http://www.landpoint.net
Phone Number
318-226-0100
Consumer vs. Employees
Landpoint scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Landpoint would recommend the brand to a friend. ENPS measures how likely Landpoint employees would recommend working at Landpoint to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
