-6
NPS
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Landstar System
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About Landstar System's Brand
"Landstar System through its subsidiaries, provides freight transportation services and supply chain solutions."
Brand at a Glance
78%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Landstar System NPS
Landstar System's Net Promoter Score (NPS) is a -6 with 44% Promoters, 6% Passives, and 50% Detractors. Net Promoter Score tracks whether Landstar System's customers would recommend using the product based on a scale of -100 to 100.
Landstar System Overall NPS
| 44% | Promoters |
|---|---|
| 6% | Passives |
| 50% | Detractors |
Landstar System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 15 | Oct 2022 | 15 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 11 | Dec 2022 | 11 |
Jan 2023 0 | Jan 2023 | 0 |
Apr 2023 9 | Apr 2023 | 9 |
Jul 2023 17 | Jul 2023 | 17 |
Aug 2023 7 | Aug 2023 | 7 |
Oct 2023 0 | Oct 2023 | 0 |
Dec 2023 7 | Dec 2023 | 7 |
Feb 2024 0 | Feb 2024 | 0 |
Jun 2024 -5 | Jun 2024 | -5 |
May 2025 -6 | May 2025 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Landstar System NPS by Gender
Landstar System's NPS was rated -100 by Male customers on Comparably.
Male
-100
Landstar System's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Landstar System's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Landstar System NPS by Age
Landstar System's NPS was rated -100 points by customers ages 36-40 on Comparably.
Landstar System NPS by Usage
Landstar System's NPS was rated the highest by customers who have used Landstar System's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Landstar System Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Landstar System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Landstar System Customer Loyalty Score by Gender
Landstar System's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Landstar System.
Male
40%
Yes
Female
N/A
Yes
Landstar System Customer Loyalty Score by Age
Landstar System's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Landstar System.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Landstar System Customer Loyalty Score by Usage
Landstar System's Customer Loyalty score was rated the highest by customers who have used Landstar System's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Landstar System Product Quality
2.9/5
Landstar System has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Landstar System Product Information
Landstar System’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.landstar.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Transportation and Warehousing
Quick Insights into Landstar System Product Quality
Landstar System's Product Quality score was rated highest by customers who have used Landstar System's products/services for 2 to 5 Years, and rated lowest by customers who have used Landstar System's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Landstar System's Product Quality.
Ranked Landstar System Product Quality the Highest
Ranked Landstar System Product Quality the Lowest
Landstar System Product Quality Score by Gender
Landstar System's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Landstar System.
Male
1.5/5
Female
N/A
Landstar System Product Quality Score by Age
Landstar System's Product Quality score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Landstar System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Landstar System Product Quality Score by Usage
Landstar System's Product Quality score was rated the highest by customers who have used Landstar System's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Landstar System Pricing
Landstar System ROI & Value For Money
3/5
Landstar System has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Landstar System's overall ROI score rated by its users and customers.
Quick Insights into Landstar System ROI
Landstar System's ROI score was rated highest by customers who have used Landstar System's products/services for 2 to 5 Years, and rated lowest by customers who have used Landstar System's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Landstar System's ROI score.
Ranked Landstar System ROI the Highest
Ranked Landstar System ROI the Lowest
Landstar System ROI Score by Gender
Landstar System's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Landstar System.
Male
1.5/5
Female
N/A
Landstar System ROI Score by Age
Landstar System's ROI score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Landstar System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Landstar System ROI Score by Usage
Landstar System's ROI score was rated the highest by customers who have used Landstar System's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Landstar System Customer Satisfaction (CSAT)
Landstar System Customer Satisfaction (CSAT) Score
38 / 100
Landstar System has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
5%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Landstar System Customer Satisfaction
Landstar System's Customer Satisfaction score was rated highest by customers who have used Landstar System's products/services for 2 to 5 Years, and rated lowest by customers who have used Landstar System's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Landstar System's Customer Satisfaction.
Ranked Landstar System Customer Satisfaction the Highest
Ranked Landstar System Customer Satisfaction the Lowest
Landstar System Customer Satisfaction Score by Gender
Landstar System's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Landstar System.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Landstar System Customer Satisfaction Score by Age
Landstar System's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Landstar System.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
Landstar System Customer Satisfaction Score by Usage
Landstar System's Customer Satisfaction score was rated the highest by customers who have used Landstar System's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Landstar System Customer Service
2.8/5
Landstar System has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Landstar System's Customer Service
Address
Jacksonville, FL
Website
http://www.landstar.com
Quick Insights into Landstar System Customer Service
Landstar System's Customer Service score was rated highest by customers who have used Landstar System's products/services for 2 to 5 Years, and rated lowest by customers who have used Landstar System's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Landstar System's Customer Service score.
Ranked Landstar System Customer Service the Highest
Ranked Landstar System Customer Service the Lowest
Landstar System Customer Service Score by Gender
Landstar System's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Landstar System.
Male
1.5/5
Female
N/A
Landstar System Customer Service Score by Age
Landstar System's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Landstar System.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Landstar System Customer Service Score by Usage
Landstar System's Customer Service score was rated the highest by customers who have used Landstar System's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Landstar System as an Employer
2.9/5
Landstar System has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Landstar System scored a -6 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Landstar System would recommend the brand to a friend. ENPS measures how likely Landstar System employees would recommend working at Landstar System to a friend.
Net Promoter Score
-6
NPS Score
| 44% | Promoters |
|---|---|
| 6% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
