50
NPS
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Langan Engineering and Environmental Services
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About Langan Engineering and Environmental Services' Brand
Langan provides an integrated mix of engineering and environmental consulting services.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Langan Engineering and Environmental Services NPS
Langan Engineering and Environmental Services's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Langan Engineering and Environmental Services's customers would recommend using the product based on a scale of -100 to 100.
Langan Engineering and Environmental Services Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Langan Engineering and Environmental Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Feb 2023 50 | Feb 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Langan Engineering and Environmental Services Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Langan Engineering and Environmental Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Langan Engineering and Environmental Services Product Quality
5/5
Langan Engineering and Environmental Services has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Langan Engineering and Environmental Services' overall Product Quality score rated by its users and customers.
Langan Engineering and Environmental Services Product Information
Langan Engineering and Environmental Services’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.langan.com
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Langan Engineering and Environmental Services Pricing
Langan Engineering and Environmental Services ROI & Value For Money
4.5/5
Langan Engineering and Environmental Services has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Langan Engineering and Environmental Services Customer Satisfaction (CSAT)
Langan Engineering and Environmental Services Customer Satisfaction (CSAT) Score
100 / 100
Langan Engineering and Environmental Services has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Langan Engineering and Environmental Services Customer Service
4.5/5
Langan Engineering and Environmental Services has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Langan Engineering and Environmental Services' overall Customer Service score rated by its users and customers.
About Langan Engineering and Environmental Services's Customer Service
Address
300 Kimball Drive, Parsippany, NJ 07054
Website
http://www.langan.com
Phone Number
973-560-4900
Langan Engineering and Environmental Services as an Employer
4.2/5
Langan Engineering and Environmental Services has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
CEO of Langan Engineering and Environmental Services
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Langan Engineering and Environmental Services scored a 50 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Langan Engineering and Environmental Services would recommend the brand to a friend. ENPS measures how likely Langan Engineering and Environmental Services employees would recommend working at Langan Engineering and Environmental Services to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
