-100
NPS
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Lanier Parking Solutions
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About Lanier Parking Solutions' Brand
Lanier Parking Solutions, an Atlanta-based parking and transportation management company.
Brand at a Glance
73%
Customer Loyalty
1.7/5
Product Quality
2.3/5
Pricing
1.7/5
Customer Service
Lanier Parking Solutions NPS
Lanier Parking Solutions's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Lanier Parking Solutions's customers would recommend using the product based on a scale of -100 to 100.
Lanier Parking Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Lanier Parking Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
Jul 2025 -100 | Jul 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lanier Parking Solutions NPS by Gender
Lanier Parking Solutions's NPS was rated -100 by Female customers on Comparably.
Female
-100
Lanier Parking Solutions's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Lanier Parking Solutions's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Lanier Parking Solutions Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Lanier Parking Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lanier Parking Solutions Customer Loyalty Score by Gender
Lanier Parking Solutions's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lanier Parking Solutions.
Female
100%
Yes
Male
N/A
Yes
Lanier Parking Solutions Product Quality
1.7/5
Lanier Parking Solutions has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Lanier Parking Solutions Product Information
Lanier Parking Solutions’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Website
- http://lanierparking.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Travel
Quick Insights into Lanier Parking Solutions Product Quality
Lanier Parking Solutions's Product Quality score was rated highest by Female customers.
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Ranked Lanier Parking Solutions Product Quality the Highest
Lanier Parking Solutions Product Quality Score by Gender
Lanier Parking Solutions's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lanier Parking Solutions.
Female
1.5/5
Male
N/A
Lanier Parking Solutions Pricing
Lanier Parking Solutions ROI & Value For Money
2.3/5
Lanier Parking Solutions has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Lanier Parking Solutions ROI
Lanier Parking Solutions's ROI score was rated highest by Female customers.
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Ranked Lanier Parking Solutions ROI the Highest
Lanier Parking Solutions ROI Score by Gender
Lanier Parking Solutions's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lanier Parking Solutions.
Female
1.5/5
Male
N/A
Lanier Parking Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lanier Parking Solutions Customer Satisfaction
Lanier Parking Solutions's Customer Satisfaction score was rated highest by Female customers.
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Ranked Lanier Parking Solutions Customer Satisfaction the Highest
Lanier Parking Solutions Customer Satisfaction Score by Gender
Lanier Parking Solutions's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lanier Parking Solutions.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Lanier Parking Solutions Customer Service
1.7/5
Lanier Parking Solutions has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Lanier Parking Solutions's Customer Service
Address
Atlanta, GA
Website
http://lanierparking.com
Phone Number
404-881-6076
Quick Insights into Lanier Parking Solutions Customer Service
Lanier Parking Solutions's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Lanier Parking Solutions' Customer Service score.
Ranked Lanier Parking Solutions Customer Service the Highest
Lanier Parking Solutions Customer Service Score by Gender
Lanier Parking Solutions's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lanier Parking Solutions.
Female
1.5/5
Male
N/A
Lanier Parking Solutions as an Employer
3.2/5
Lanier Parking Solutions has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Lanier Parking Solutions
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Lanier Parking Solutions scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Lanier Parking Solutions would recommend the brand to a friend. ENPS measures how likely Lanier Parking Solutions employees would recommend working at Lanier Parking Solutions to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
