

LANSA's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether LANSA's customers would recommend using the product based on a scale of -100 to 100.
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LANSA has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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LANSA serves markets in the United States and Canada. LANSA supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
LANSA’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated LANSA's product the highest.
LANSA's Product Quality score was rated highest by customers from the Tech industry.
LANSA's Product Quality score was rated 4.7 stars by Tech industry customers.
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LANSA has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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LANSA has a pricing structure that accommodates small and medium businesses.
LANSA has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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3010 Highland Parkway Suite 275, Downers Grove, IL
http://www.lansa.com
630-874-7000
LANSA has a 3.2/5 stars for its overall company culture rated by their employees

LANSA scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of LANSA would recommend the brand to a friend. ENPS measures how likely LANSA employees would recommend working at LANSA to a friend.
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |