-50
NPS
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Brand Page
lark
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About lark's Brand
lark is a consumer electronics company that develops wearable wellness monitors for individuals.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
3.7/5
Pricing
2.5/5
Customer Service
lark NPS
lark's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether lark's customers would recommend using the product based on a scale of -100 to 100.
lark Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
lark NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 0 | Mar 2020 | 0 |
Nov 2020 -50 | Nov 2020 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
lark Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of lark users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
lark Product Quality
2.7/5
lark has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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lark Product Information
lark’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.lark.com
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
Healthcare
lark Pricing
lark ROI & Value For Money
3.7/5
lark has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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lark Customer Service
2.5/5
lark has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About lark's Customer Service
Address
2570 West El Camino Real, Suite # 100, Mountain View, CA
Website
http://www.lark.com
Consumer vs. Employees
lark scored a -50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of lark would recommend the brand to a friend. ENPS measures how likely lark employees would recommend working at lark to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
