100
NPS
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LaSalle Investment Management
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About LaSalle Investment Management's Brand
LaSalle is an international fund
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
4.5/5
Pricing
4.2/5
Customer Service
LaSalle Investment Management NPS
LaSalle Investment Management's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether LaSalle Investment Management's customers would recommend using the product based on a scale of -100 to 100.
LaSalle Investment Management Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
LaSalle Investment Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LaSalle Investment Management Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of LaSalle Investment Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LaSalle Investment Management Product Quality
2.7/5
LaSalle Investment Management has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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LaSalle Investment Management Product Information
LaSalle Investment Management’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
LaSalle Investment Management Pricing
LaSalle Investment Management ROI & Value For Money
4.5/5
LaSalle Investment Management has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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LaSalle Investment Management Customer Satisfaction (CSAT)
LaSalle Investment Management Customer Satisfaction (CSAT) Score
50 / 100
LaSalle Investment Management has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LaSalle Investment Management Customer Service
4.2/5
LaSalle Investment Management has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About LaSalle Investment Management's Customer Service
Address
200 East Randolph Drive, Chicago, IL 60601
Website
http://lasalle.com/pages/default.aspx
LaSalle Investment Management as an Employer
2.2/5
LaSalle Investment Management has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of LaSalle Investment Management
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
LaSalle Investment Management scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of LaSalle Investment Management would recommend the brand to a friend. ENPS measures how likely LaSalle Investment Management employees would recommend working at LaSalle Investment Management to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
