0
NPS
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LaSalle Network
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About LaSalle Network's Brand
LaSalle Network, a leading provider of professional staffing and recruiting services, specializing in technology, administrative, and more.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
LaSalle Network NPS
LaSalle Network's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether LaSalle Network's customers would recommend using the product based on a scale of -100 to 100.
LaSalle Network Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
LaSalle Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
Jul 2023 0 | Jul 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LaSalle Network Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of LaSalle Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LaSalle Network Product Quality
3/5
LaSalle Network has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock LaSalle Network's overall Product Quality score rated by its users and customers.
LaSalle Network Product Information
LaSalle Network’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
LaSalle Network Pricing
LaSalle Network ROI & Value For Money
3.3/5
LaSalle Network has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock LaSalle Network's overall ROI score rated by its users and customers.
LaSalle Network Customer Satisfaction (CSAT)
LaSalle Network Customer Satisfaction (CSAT) Score
40 / 100
LaSalle Network has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LaSalle Network Customer Service
3.2/5
LaSalle Network has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock LaSalle Network's overall Customer Service score rated by its users and customers.
About LaSalle Network's Customer Service
Address
200 North LaSalle Street Suite 2500, Chicago, IL
Website
http://thelasallenetwork.com/
Phone Number
+1 (312) 419-1700
LaSalle Network as an Employer
2.4/5
LaSalle Network has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
LaSalle Network scored a 0 for Net Promoter Score and a -70 for Employee Net Promoter Score. NPS gauges how likely a customer of LaSalle Network would recommend the brand to a friend. ENPS measures how likely LaSalle Network employees would recommend working at LaSalle Network to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-70
eNPS Score
| 10% | Promoters |
|---|---|
| 10% | Passive |
| 80% | Detractors |
