-89
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lasership
Marketing or Exec? Claim Your Free Account
About Lasership's Brand
"Lasership is a regional courier service which provides parcel shipping, supply chain solutions, and delivery management to businesses."
Brand at a Glance
31%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Lasership NPS
Lasership's Net Promoter Score (NPS) is a -89 with 5% Promoters, 1% Passives, and 94% Detractors. Net Promoter Score tracks whether Lasership's customers would recommend using the product based on a scale of -100 to 100.
Lasership Overall NPS
| 5% | Promoters |
|---|---|
| 1% | Passives |
| 94% | Detractors |
Lasership NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -91 | Aug 2023 | -91 |
Sep 2023 -89 | Sep 2023 | -89 |
Oct 2023 -89 | Oct 2023 | -89 |
Nov 2023 -89 | Nov 2023 | -89 |
Dec 2023 -89 | Dec 2023 | -89 |
Apr 2024 -89 | Apr 2024 | -89 |
Aug 2024 -89 | Aug 2024 | -89 |
Sep 2024 -89 | Sep 2024 | -89 |
Oct 2024 -89 | Oct 2024 | -89 |
Nov 2024 -89 | Nov 2024 | -89 |
Jan 2025 -89 | Jan 2025 | -89 |
Mar 2025 -89 | Mar 2025 | -89 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lasership NPS by Gender
Female customers rated Lasership's NPS 4 points higher than Male customers.
Male
-100
Lasership's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-96
Lasership's NPS was rated -96 by Female customers on Comparably.
2%
Promoters
0%
Passives
98%
Detractors
Lasership NPS by Ethnicity
Lasership's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -96 | Caucasian | -96 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Lasership NPS by Age
Lasership's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Lasership NPS by Usage
Lasership's NPS was rated the highest by customers who have used Lasership's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -96 | Less than 1 Year | -96 |
1 to 2 Years -94 | 1 to 2 Years | -94 |
2 to 5 Years -82 | 2 to 5 Years | -82 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Lasership Customer Reviews
Out of the 33 Lasership customer reviews 1 was positive and 32 were constructive. Lasership customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Lasership Customer Loyalty
31%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
31% of Lasership users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lasership Customer Loyalty Score by Gender
Female customers rated Lasership's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lasership.
Male
28%
Yes
Female
33%
Yes
Lasership Customer Loyalty Score by Ethnicity
Lasership's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lasership.
28
out of 100
Caucasian
28
out of 100
Hispanic or Latino
33
out of 100
African American/Black
42
out of 100
Other
Lasership Customer Loyalty Score by Age
Lasership's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lasership.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 31% | 18-25 | 31% |
26-30 37% | 26-30 | 37% |
31-35 31% | 31-35 | 31% |
36-40 33% | 36-40 | 33% |
41-45 30% | 41-45 | 30% |
46-50 31% | 46-50 | 31% |
51-55 20% | 51-55 | 20% |
56-60 40% | 56-60 | 40% |
61-65 28% | 61-65 | 28% |
66+ 10% | 66+ | 10% |
Lasership Customer Loyalty Score by Usage
Lasership's Customer Loyalty score was rated the highest by customers who have used Lasership's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lasership Customer Loyalty Score by Industry
Lasership's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Lasership Product Quality
1.5/5
Lasership has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lasership's overall Product Quality score rated by its users and customers.
Lasership Product Information
Lasership’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated Lasership's product the highest. Reviewers from the Tech industry rated Lasership the lowest at 1.5.
- Website
- www.lasership.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Quick Insights into Lasership Product Quality
Lasership's Product Quality score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Lasership's Product Quality.
Ranked Lasership Product Quality the Highest
Ranked Lasership Product Quality the Lowest
Lasership Product Quality Score by Gender
Lasership's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lasership.
Male
1.5/5
Female
1.5/5
Lasership Product Quality Score by Ethnicity
Lasership's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lasership.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Lasership Product Quality Score by Age
Lasership's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lasership.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Lasership Product Quality Score by Usage
Lasership's Product Quality score was rated 1.5 stars by customers who have used Lasership's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Lasership Product Quality Score by Industry
Lasership's Product Quality score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Lasership Pricing
Lasership ROI & Value For Money
1.5/5
Lasership has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lasership's overall ROI score rated by its users and customers.
Lasership Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry. The users from the Accounting industry think that they had the lowest ROI from Lasership.
Quick Insights into Lasership ROI
Lasership's ROI score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Lasership's ROI score.
Ranked Lasership ROI the Highest
Ranked Lasership ROI the Lowest
Lasership ROI Score by Gender
Lasership's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lasership.
Male
1.5/5
Female
1.5/5
Lasership ROI Score by Ethnicity
Lasership's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lasership.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Lasership ROI Score by Age
Lasership's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lasership.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Lasership ROI Score by Usage
Lasership's ROI score was rated 1.5 stars by customers who have used Lasership's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Lasership ROI Score by Industry
Lasership's ROI score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Lasership Customer Satisfaction (CSAT)
Lasership Customer Satisfaction (CSAT) Score
7 / 100
Lasership has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
3%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
3%
Very Dissatisfied
88%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lasership Customer Satisfaction
Lasership's Customer Satisfaction score was rated highest by customers who have used Lasership's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Lasership's Customer Satisfaction.
Ranked Lasership Customer Satisfaction the Highest
Ranked Lasership Customer Satisfaction the Lowest
Lasership Customer Satisfaction Score by Gender
Female customers rated Lasership's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lasership.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 94% |
3 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 1% | |
Very Dissatisfied | 96% |
Lasership Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lasership's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lasership.
4 / 100
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
93%
CSAT according to Hispanic or Latino
Lasership's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lasership.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Lasership's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lasership.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
7%
Very Dissatisfied
87%
CSAT according to Other
Lasership's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lasership.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Lasership Customer Satisfaction Score by Age
Lasership's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lasership.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 7% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 66+ | 0% |
Lasership Customer Satisfaction Score by Usage
Lasership's Customer Satisfaction score was rated the highest by customers who have used Lasership's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Lasership Customer Satisfaction Score by Industry
Lasership's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Lasership Customer Satisfaction Score by Industry",
"text": "Lasership's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Lasership's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Lasership's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Lasership's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Lasership's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Lasership's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Lasership's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Lasership's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Lasership's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Lasership's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Lasership Customer Service
1.5/5
Lasership has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lasership's overall Customer Service score rated by its users and customers.
About Lasership's Customer Service
Address
Vienna, VA
Website
www.lasership.com/
Phone Number
(704) 333-0733
Quick Insights into Lasership Customer Service
Lasership's Customer Service score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Lasership's Customer Service score.
Ranked Lasership Customer Service the Highest
Ranked Lasership Customer Service the Lowest
Lasership Customer Service Score by Gender
Lasership's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lasership.
Male
1.5/5
Female
1.5/5
Lasership Customer Service Score by Ethnicity
Lasership's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lasership.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Lasership Customer Service Score by Age
Lasership's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lasership.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Lasership Customer Service Score by Usage
Lasership's Customer Service score was rated 1.5 stars by customers who have used Lasership's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Lasership Customer Service Score by Industry
Lasership's Customer Service score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Lasership as an Employer
2.3/5
Lasership has a 2.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Lasership scored a -89 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Lasership would recommend the brand to a friend. ENPS measures how likely Lasership employees would recommend working at Lasership to a friend.
Net Promoter Score
-89
NPS Score
| 5% | Promoters |
|---|---|
| 1% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 27% | Promoters |
|---|---|
| 12% | Passive |
| 61% | Detractors |
