25
NPS
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LASH GROUP, INC.
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About LASH GROUP, INC. Brand
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
LASH GROUP, INC. NPS
LASH GROUP, INC.'s Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether LASH GROUP, INC.'s customers would recommend using the product based on a scale of -100 to 100.
LASH GROUP, INC. Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
LASH GROUP, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Apr 2022 50 | Apr 2022 | 50 |
Sep 2022 66 | Sep 2022 | 66 |
Mar 2024 25 | Mar 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LASH GROUP, INC. Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of LASH GROUP, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LASH GROUP, INC. Product Quality
3.6/5
LASH GROUP, INC. has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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LASH GROUP, INC. Product Information
LASH GROUP, INC.’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.lashgroup.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
LASH GROUP, INC. Pricing
LASH GROUP, INC. ROI & Value For Money
3.3/5
LASH GROUP, INC. has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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LASH GROUP, INC. Customer Satisfaction (CSAT)
LASH GROUP, INC. Customer Satisfaction (CSAT) Score
75 / 100
LASH GROUP, INC. has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LASH GROUP, INC. Customer Service
3.3/5
LASH GROUP, INC. has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About LASH GROUP, INC.'s Customer Service
Address
Cherry Hill, NJ 28208
Website
https://www.lashgroup.com/
LASH GROUP, INC. as an Employer
Consumer vs. Employees
LASH GROUP, INC. scored a 25 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of LASH GROUP, INC. would recommend the brand to a friend. ENPS measures how likely LASH GROUP, INC. employees would recommend working at LASH GROUP, INC. to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 18% | Promoters |
|---|---|
| 25% | Passive |
| 57% | Detractors |
