-100
NPS
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Latitude
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About Latitude's Brand
Latitude is an international research consultancy working with the world's foremost media and technology companies.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Latitude NPS
Latitude's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Latitude's customers would recommend using the product based on a scale of -100 to 100.
Latitude Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Latitude NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Latitude Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Latitude users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Latitude Product Quality
1.5/5
Latitude has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Latitude's overall Product Quality score rated by its users and customers.
Latitude Product Information
Latitude’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://latd.com/
- Company Size
- 11-50 Employees
Industry
Tech
Travel
Latitude Pricing
Latitude ROI & Value For Money
1.5/5
Latitude has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Latitude's overall ROI score rated by its users and customers.
Latitude Customer Service
1.5/5
Latitude has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Latitude's overall Customer Service score rated by its users and customers.
About Latitude's Customer Service
Address
275 Cabot Street Beverly, Beverly, MA
Website
http://latd.com/
Phone Number
(978) 921-0712
Consumer vs. Employees
Latitude scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Latitude would recommend the brand to a friend. ENPS measures how likely Latitude employees would recommend working at Latitude to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
