9
NPS
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Laugfs Gas
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About Laugfs Gas' Brand
Provider of liquefied petroleum gas marketing services. The company engages in the distribution and marketing of liquid petroleum gas for domestic, commercial, and industrial markets in Sri Lanka.
Brand at a Glance
64%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
Laugfs Gas NPS
Laugfs Gas's Net Promoter Score (NPS) is a 9 with 36% Promoters, 37% Passives, and 27% Detractors. Net Promoter Score tracks whether Laugfs Gas's customers would recommend using the product based on a scale of -100 to 100.
Laugfs Gas Overall NPS
| 36% | Promoters |
|---|---|
| 37% | Passives |
| 27% | Detractors |
Laugfs Gas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Nov 2023 50 | Nov 2023 | 50 |
Feb 2024 40 | Feb 2024 | 40 |
Mar 2024 34 | Mar 2024 | 34 |
May 2024 12 | May 2024 | 12 |
Oct 2024 0 | Oct 2024 | 0 |
Jan 2025 0 | Jan 2025 | 0 |
Aug 2025 9 | Aug 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Laugfs Gas Customer Reviews
Out of the 2 Laugfs Gas customer reviews 1 was positive and 1 was constructive. Laugfs Gas customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Laugfs Gas Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Laugfs Gas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Laugfs Gas Product Quality
3.3/5
Laugfs Gas has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Laugfs Gas Product Information
Laugfs Gas’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- www.laugfsgas.lk
- Company Size
- 1,001-5,000 Employees
Laugfs Gas Pricing
Laugfs Gas ROI & Value For Money
3/5
Laugfs Gas has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Laugfs Gas' overall ROI score rated by its users and customers.
Laugfs Gas Customer Satisfaction (CSAT)
Laugfs Gas Customer Satisfaction (CSAT) Score
78 / 100
Laugfs Gas has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Laugfs Gas Customer Service
3.4/5
Laugfs Gas has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Laugfs Gas's Customer Service
Address
No. 14, R. A. De Mel Mawatha, Colombo,
Website
www.laugfsgas.lk
Phone Number
7
Laugfs Gas as an Employer
Consumer vs. Employees
Laugfs Gas scored a 9 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Laugfs Gas would recommend the brand to a friend. ENPS measures how likely Laugfs Gas employees would recommend working at Laugfs Gas to a friend.
Net Promoter Score
9
NPS Score
| 36% | Promoters |
|---|---|
| 37% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
