-25
NPS
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LaunchSquad
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About LaunchSquad's Brand
LaunchSquad is an award-winning public relations and creative communications firm with offices in San Francisco, New York, Boston & Detroit.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
LaunchSquad NPS
LaunchSquad's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether LaunchSquad's customers would recommend using the product based on a scale of -100 to 100.
LaunchSquad Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
LaunchSquad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2023 -33 | Jul 2023 | -33 |
Aug 2023 -25 | Aug 2023 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LaunchSquad Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of LaunchSquad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LaunchSquad Product Quality
3.2/5
LaunchSquad has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock LaunchSquad's overall Product Quality score rated by its users and customers.
LaunchSquad Product Information
LaunchSquad’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.launchsquad.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Enterprise
Media
Small Business Services
LaunchSquad Pricing
LaunchSquad ROI & Value For Money
3/5
LaunchSquad has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock LaunchSquad's overall ROI score rated by its users and customers.
LaunchSquad Customer Satisfaction (CSAT)
LaunchSquad Customer Satisfaction (CSAT) Score
50 / 100
LaunchSquad has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LaunchSquad Customer Service
2.7/5
LaunchSquad has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock LaunchSquad's overall Customer Service score rated by its users and customers.
About LaunchSquad's Customer Service
Address
340 Pine Street, Suite 100, San Francisco, CA
Website
http://www.launchsquad.com
Phone Number
415-625-8555
LaunchSquad as an Employer
3.7/5
LaunchSquad has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
LaunchSquad scored a -25 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of LaunchSquad would recommend the brand to a friend. ENPS measures how likely LaunchSquad employees would recommend working at LaunchSquad to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
