0
NPS
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Laurel & Wolf
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About Laurel & Wolf's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Laurel & Wolf NPS
Laurel & Wolf's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Laurel & Wolf's customers would recommend using the product based on a scale of -100 to 100.
Laurel & Wolf Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Laurel & Wolf NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Laurel & Wolf Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Laurel & Wolf users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Laurel & Wolf Product Quality
5/5
Laurel & Wolf has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Laurel & Wolf's overall Product Quality score rated by its users and customers.
Laurel & Wolf Product Information
Laurel & Wolf’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.laurelandwolf.com
- Company Size
- 51-200 Employees
Industry
Tech
Laurel & Wolf Pricing
Laurel & Wolf ROI & Value For Money
5/5
Laurel & Wolf has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Laurel & Wolf's overall ROI score rated by its users and customers.
Laurel & Wolf Customer Satisfaction (CSAT)
Laurel & Wolf Customer Satisfaction (CSAT) Score
100 / 100
Laurel & Wolf has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Laurel & Wolf Customer Service
5/5
Laurel & Wolf has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Laurel & Wolf's overall Customer Service score rated by its users and customers.
About Laurel & Wolf's Customer Service
Address
708 North Croft Avenue, Los Angeles, CA 90069
Website
http://www.laurelandwolf.com
Phone Number
888-574-4636
Laurel & Wolf's Social Links
Laurel & Wolf as an Employer
2.5/5
Laurel & Wolf has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Laurel & Wolf scored a 0 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of Laurel & Wolf would recommend the brand to a friend. ENPS measures how likely Laurel & Wolf employees would recommend working at Laurel & Wolf to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
