-11
NPS
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Laurentian Bank of Canada
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About Laurentian Bank of Canada's Brand
Laurentian Bank of Canada is a Quebec banking institution operating across Canada.
Brand at a Glance
69%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
Laurentian Bank of Canada NPS
Laurentian Bank of Canada's Net Promoter Score (NPS) is a -11 with 22% Promoters, 45% Passives, and 33% Detractors. Net Promoter Score tracks whether Laurentian Bank of Canada's customers would recommend using the product based on a scale of -100 to 100.
Laurentian Bank of Canada Overall NPS
| 22% | Promoters |
|---|---|
| 45% | Passives |
| 33% | Detractors |
Laurentian Bank of Canada NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 -25 | Oct 2022 | -25 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 -1 | Feb 2023 | -1 |
Dec 2024 -12 | Dec 2024 | -12 |
Nov 2025 -11 | Nov 2025 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Laurentian Bank of Canada NPS by Usage
Laurentian Bank of Canada's NPS was rated -33 points by customers who have used Laurentian Bank of Canada's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -33 | 1 to 2 Years | -33 |
Laurentian Bank of Canada Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Laurentian Bank of Canada users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Laurentian Bank of Canada Customer Loyalty Score by Usage
Laurentian Bank of Canada's Customer Loyalty score was rated 100% by customers who have used Laurentian Bank of Canada's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Laurentian Bank of Canada Product Quality
2.5/5
Laurentian Bank of Canada has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Laurentian Bank of Canada Product Information
Laurentian Bank of Canada’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into Laurentian Bank of Canada Product Quality
Laurentian Bank of Canada's Product Quality score was rated highest by customers who have used Laurentian Bank of Canada's products/services for 1 to 2 Years.
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Ranked Laurentian Bank of Canada Product Quality the Highest
Laurentian Bank of Canada Product Quality Score by Usage
Laurentian Bank of Canada's Product Quality score was rated 2.8 stars by customers who have used Laurentian Bank of Canada's products/services for 1 to 2 Years.
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Laurentian Bank of Canada Pricing
Laurentian Bank of Canada ROI & Value For Money
2.4/5
Laurentian Bank of Canada has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Laurentian Bank of Canada ROI
Laurentian Bank of Canada's ROI score was rated highest by customers who have used Laurentian Bank of Canada's products/services for 1 to 2 Years.
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Ranked Laurentian Bank of Canada ROI the Highest
Laurentian Bank of Canada ROI Score by Usage
Laurentian Bank of Canada's ROI score was rated 2.5 stars by customers who have used Laurentian Bank of Canada's products/services for 1 to 2 Years.
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Laurentian Bank of Canada Customer Satisfaction (CSAT)
Laurentian Bank of Canada Customer Satisfaction (CSAT) Score
50 / 100
Laurentian Bank of Canada has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Laurentian Bank of Canada Customer Service
2.5/5
Laurentian Bank of Canada has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Laurentian Bank of Canada's Customer Service
Address
555 Chabanel Street West, 5th floor, Montreal, MO
Website
https://www.laurentianbank.ca
Phone Number
(514) 284-3987
Quick Insights into Laurentian Bank of Canada Customer Service
Laurentian Bank of Canada's Customer Service score was rated highest by customers who have used Laurentian Bank of Canada's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Laurentian Bank of Canada's Customer Service score.
Ranked Laurentian Bank of Canada Customer Service the Highest
Laurentian Bank of Canada Customer Service Score by Usage
Laurentian Bank of Canada's Customer Service score was rated 2.6 stars by customers who have used Laurentian Bank of Canada's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Laurentian Bank of Canada as an Employer
3.7/5
Laurentian Bank of Canada has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
CEO of Laurentian Bank of Canada
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Laurentian Bank of Canada scored a -11 for Net Promoter Score and a -86 for Employee Net Promoter Score. NPS gauges how likely a customer of Laurentian Bank of Canada would recommend the brand to a friend. ENPS measures how likely Laurentian Bank of Canada employees would recommend working at Laurentian Bank of Canada to a friend.
Net Promoter Score
-11
NPS Score
| 22% | Promoters |
|---|---|
| 45% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-86
eNPS Score
| 0% | Promoters |
|---|---|
| 14% | Passive |
| 86% | Detractors |
