-8
NPS
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LAZ parking
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About LAZ parking's Brand
Our company's mission is to "create opportunities for our employees and value for our clients" and, as you can see, employees come first
Brand at a Glance
62%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
LAZ parking NPS
LAZ parking's Net Promoter Score (NPS) is a -8 with 42% Promoters, 8% Passives, and 50% Detractors. Net Promoter Score tracks whether LAZ parking's customers would recommend using the product based on a scale of -100 to 100.
LAZ parking Overall NPS
| 42% | Promoters |
|---|---|
| 8% | Passives |
| 50% | Detractors |
LAZ parking NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -18 | Nov 2023 | -18 |
Jan 2024 -20 | Jan 2024 | -20 |
Feb 2024 -16 | Feb 2024 | -16 |
May 2024 -12 | May 2024 | -12 |
Jul 2024 -15 | Jul 2024 | -15 |
Aug 2024 -13 | Aug 2024 | -13 |
Sep 2024 -12 | Sep 2024 | -12 |
Dec 2024 -15 | Dec 2024 | -15 |
Apr 2025 -13 | Apr 2025 | -13 |
Jun 2025 -13 | Jun 2025 | -13 |
Jul 2025 -11 | Jul 2025 | -11 |
Sep 2025 -9 | Sep 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LAZ parking NPS by Gender
Male customers rated LAZ parking's NPS 68 points higher than Female customers.
Male
18
LAZ parking's NPS was rated 18 by Male customers on Comparably.
59%
Promoters
0%
Passives
41%
Detractors
Female
-50
LAZ parking's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
LAZ parking NPS by Ethnicity
LAZ parking's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 10 | Caucasian | 10 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
Other -50 | Other | -50 |
LAZ parking NPS by Age
LAZ parking's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
LAZ parking NPS by Usage
LAZ parking's NPS was rated the highest by customers who have used LAZ parking's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 24 | Less than 1 Year | 24 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years 14 | Over 10 Years | 14 |
LAZ parking Customer Reviews
Out of the 6 LAZ parking customer reviews 4 were positive and 2 were constructive. LAZ parking customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
LAZ parking Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of LAZ parking users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LAZ parking Customer Loyalty Score by Gender
Male customers rated LAZ parking's Customer Loyalty score 35% higher than Female customers.
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Male
68%
Yes
Female
33%
Yes
LAZ parking Customer Loyalty Score by Ethnicity
LAZ parking's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LAZ parking.
67
out of 100
Caucasian
70
out of 100
Hispanic or Latino
33
out of 100
Other
LAZ parking Customer Loyalty Score by Age
LAZ parking's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LAZ parking.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 10% | 31-35 | 10% |
36-40 70% | 36-40 | 70% |
41-45 100% | 41-45 | 100% |
51-55 70% | 51-55 | 70% |
LAZ parking Customer Loyalty Score by Usage
LAZ parking's Customer Loyalty score was rated the highest by customers who have used LAZ parking's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LAZ parking Customer Loyalty Score by Industry
LAZ parking's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
LAZ parking Product Quality
3/5
LAZ parking has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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LAZ parking Product Information
LAZ parking’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated LAZ parking's product the highest.
- Website
- https://www.lazparking.com/
- Company Size
- 10,000+ Employees
Industry
Real Estate
Quick Insights into LAZ parking Product Quality
LAZ parking's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked LAZ parking's Product Quality.
Ranked LAZ parking Product Quality the Highest
Ranked LAZ parking Product Quality the Lowest
LAZ parking Product Quality Score by Gender
Male customers rated LAZ parking's Product Quality score 1.5 stars higher than Female customers.
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Male
3.1/5
Female
1.6/5
LAZ parking Product Quality Score by Ethnicity
LAZ parking's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LAZ parking.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Other 1.6 | Other | 1.6 |
LAZ parking Product Quality Score by Age
LAZ parking's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LAZ parking.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.9 | 41-45 | 3.9 |
51-55 2 | 51-55 | 2 |
LAZ parking Product Quality Score by Usage
LAZ parking's Product Quality score was rated the highest by customers who have used LAZ parking's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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LAZ parking Product Quality Score by Industry
LAZ parking's Product Quality score was rated 1.6 stars by Tech industry customers.
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LAZ parking Pricing
LAZ parking ROI & Value For Money
2.9/5
LAZ parking has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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LAZ parking Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into LAZ parking ROI
LAZ parking's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 31-35.
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Ranked LAZ parking ROI the Highest
Ranked LAZ parking ROI the Lowest
LAZ parking ROI Score by Gender
Male customers rated LAZ parking's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LAZ parking.
Male
3/5
Female
2/5
LAZ parking ROI Score by Ethnicity
LAZ parking's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LAZ parking.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
Other 1.6 | Other | 1.6 |
LAZ parking ROI Score by Age
LAZ parking's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LAZ parking.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 4 | 36-40 | 4 |
41-45 3.6 | 41-45 | 3.6 |
51-55 2 | 51-55 | 2 |
LAZ parking ROI Score by Usage
LAZ parking's ROI score was rated the highest by customers who have used LAZ parking's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LAZ parking ROI Score by Industry
LAZ parking's ROI score was rated 1.6 stars by Tech industry customers.
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LAZ parking Customer Satisfaction (CSAT)
LAZ parking Customer Satisfaction (CSAT) Score
54 / 100
LAZ parking has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
14%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LAZ parking Customer Satisfaction
LAZ parking's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked LAZ parking's Customer Satisfaction.
Ranked LAZ parking Customer Satisfaction the Highest
Ranked LAZ parking Customer Satisfaction the Lowest
LAZ parking Customer Satisfaction Score by Gender
Male customers rated LAZ parking's Customer Satisfaction score 34 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LAZ parking.
59 / 100
MaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 41% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
LAZ parking Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LAZ parking's Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LAZ parking.
55 / 100
Very Satisfied
46%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
45%
CSAT according to Hispanic or Latino
LAZ parking's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LAZ parking.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
LAZ parking's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LAZ parking.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
LAZ parking Customer Satisfaction Score by Age
LAZ parking's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LAZ parking.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 51-55 | 33% |
LAZ parking Customer Satisfaction Score by Usage
LAZ parking's Customer Satisfaction score was rated the highest by customers who have used LAZ parking's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
LAZ parking Customer Satisfaction Score by Industry
LAZ parking's Customer Satisfaction score was rated 25 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "LAZ parking Customer Satisfaction Score by Industry",
"text": "LAZ parking's Customer Satisfaction score was rated 25 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "LAZ parking's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}LAZ parking Customer Service
3/5
LAZ parking has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About LAZ parking's Customer Service
Address
15 Lewis Street, 5th Floor, Hartford, CT 06103
Website
https://www.lazparking.com/
Phone Number
3125777985x1001
LAZ parking's Social Links
Quick Insights into LAZ parking Customer Service
LAZ parking's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked LAZ parking's Customer Service score.
Ranked LAZ parking Customer Service the Highest
Ranked LAZ parking Customer Service the Lowest
LAZ parking Customer Service Score by Gender
Male customers rated LAZ parking's Customer Service score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LAZ parking.
Male
3/5
Female
1.6/5
LAZ parking Customer Service Score by Ethnicity
LAZ parking's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LAZ parking.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
Other 1.6 | Other | 1.6 |
LAZ parking Customer Service Score by Age
LAZ parking's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LAZ parking.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3.6 | 41-45 | 3.6 |
51-55 2 | 51-55 | 2 |
LAZ parking Customer Service Score by Usage
LAZ parking's Customer Service score was rated the highest by customers who have used LAZ parking's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LAZ parking Customer Service Score by Industry
LAZ parking's Customer Service score was rated 1.5 stars by Tech industry customers.
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LAZ parking as an Employer
3.4/5
LAZ parking has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
LAZ parking scored a -8 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of LAZ parking would recommend the brand to a friend. ENPS measures how likely LAZ parking employees would recommend working at LAZ parking to a friend.
Net Promoter Score
-8
NPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 50% | Promoters |
|---|---|
| 15% | Passive |
| 35% | Detractors |
