-20
NPS
Comparably is excited to introduce our all-new Best Brands Award winners
Brand Page
LAZ parking
Marketing or Exec? Claim Your Free Account
Want to learn more about
Get in touch & set up a free account now
About LAZ parking's Brand
Our company's mission is to "create opportunities for our employees and value for our clients" and, as you can see, employees come first
Brand at a Glance
67%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
LAZ parking NPS
LAZ parking's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether LAZ parking's customers would recommend using the product based on a scale of -100 to 100.
LAZ parking Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
LAZ parking NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Aug 2020 -100 | Aug 2020 | -100 |
May 2021 -50 | May 2021 | -50 |
Aug 2021 -60 | Aug 2021 | -60 |
Sep 2021 -43 | Sep 2021 | -43 |
Oct 2021 -45 | Oct 2021 | -45 |
Nov 2021 -33 | Nov 2021 | -33 |
Jan 2022 -23 | Jan 2022 | -23 |
Mar 2022 -15 | Mar 2022 | -15 |
Apr 2022 -25 | Apr 2022 | -25 |
May 2022 -11 | May 2022 | -11 |
Jun 2022 -20 | Jun 2022 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LAZ parking NPS by Gender
Male customers rated LAZ parking's NPS 76 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full NPS by Gender data of LAZ parking.
Male
42
LAZ parking's NPS was rated 42 by Male customers on Comparably.
Sign Up to learn about LAZ parking's NPS Score rated by Male customers on Comparably.
71%
Promoters
0%
Passives
29%
Detractors
Female
-34
LAZ parking's NPS was rated -34 by Female customers on Comparably.
Sign Up to learn about LAZ parking's NPS Score rated by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
LAZ parking NPS by Ethnicity
LAZ parking's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of LAZ parking.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
LAZ parking NPS by Age
LAZ parking's NPS was rated 34 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of LAZ parking.
LAZ parking NPS by Usage
LAZ parking's NPS was rated 34 points by customers who have used LAZ parking's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full NPS by Usage data of LAZ parking.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
LAZ parking Customer Reviews
Out of the 7 LAZ parking customer reviews 3 were positive and 4 were constructive. LAZ parking customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LAZ parking Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of LAZ parking users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LAZ parking Customer Loyalty Score by Gender
Male customers rated LAZ parking's Customer Loyalty score 34% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LAZ parking.
Male
74%
Yes
Female
40%
Yes
LAZ parking Customer Loyalty Score by Ethnicity
LAZ parking's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LAZ parking.
46
out of 100
Caucasian
70
out of 100
Hispanic or Latino
LAZ parking Customer Loyalty Score by Age
LAZ parking's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LAZ parking.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
LAZ parking Customer Loyalty Score by Usage
LAZ parking's Customer Loyalty score was rated 70% by customers who have used LAZ parking's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LAZ parking Product Quality
2.9/5
LAZ parking has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock LAZ parking's overall Product Quality score rated by its users and customers.
LAZ parking Product Information
LAZ parking’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- https://www.lazparking.com/
- Company Size
- 10,000+ Employees
Industry
Real Estate
Quick Insights into LAZ parking Product Quality
LAZ parking's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked LAZ parking's Product Quality.
Ranked LAZ parking Product Quality the Highest
Ranked LAZ parking Product Quality the Lowest
LAZ parking Product Quality Score by Gender
Male customers rated LAZ parking's Product Quality score 1.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LAZ parking.
Male
3.7/5
Female
2/5
LAZ parking Product Quality Score by Ethnicity
LAZ parking's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LAZ parking.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
LAZ parking Product Quality Score by Age
LAZ parking's Product Quality score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LAZ parking.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
LAZ parking Product Quality Score by Usage
LAZ parking's Product Quality score was rated 3.5 stars by customers who have used LAZ parking's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LAZ parking Pricing
LAZ parking ROI & Value For Money
2.8/5
LAZ parking has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock LAZ parking's overall ROI score rated by its users and customers.
Quick Insights into LAZ parking ROI
LAZ parking's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked LAZ parking's ROI score.
Ranked LAZ parking ROI the Highest
Ranked LAZ parking ROI the Lowest
LAZ parking ROI Score by Gender
Male customers rated LAZ parking's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LAZ parking.
Male
3.5/5
Female
2.5/5
LAZ parking ROI Score by Ethnicity
LAZ parking's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LAZ parking.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
LAZ parking ROI Score by Age
LAZ parking's ROI score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LAZ parking.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
LAZ parking ROI Score by Usage
LAZ parking's ROI score was rated 3.3 stars by customers who have used LAZ parking's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LAZ parking Customer Satisfaction (CSAT)
LAZ parking Customer Satisfaction (CSAT) Score
50 / 100
LAZ parking has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LAZ parking Customer Satisfaction
LAZ parking's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked LAZ parking's Customer Satisfaction.
Ranked LAZ parking Customer Satisfaction the Highest
Ranked LAZ parking Customer Satisfaction the Lowest
LAZ parking Customer Satisfaction Score by Gender
Male customers rated LAZ parking's Customer Satisfaction score 38 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LAZ parking.
71 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
LAZ parking Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LAZ parking's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LAZ parking.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Hispanic or Latino
LAZ parking's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LAZ parking.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
LAZ parking Customer Satisfaction Score by Usage
LAZ parking's Customer Satisfaction score was rated 67 points by customers who have used LAZ parking's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
LAZ parking Customer Service
2.9/5
LAZ parking has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock LAZ parking's overall Customer Service score rated by its users and customers.
About LAZ parking's Customer Service
Address
15 Lewis Street, 5th Floor, Hartford, CT 06103
Website
https://www.lazparking.com/
Phone Number
3125777985x1001
LAZ parking's Social Links
Quick Insights into LAZ parking Customer Service
LAZ parking's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked LAZ parking's Customer Service score.
Ranked LAZ parking Customer Service the Highest
Ranked LAZ parking Customer Service the Lowest
LAZ parking Customer Service Score by Gender
Male customers rated LAZ parking's Customer Service score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LAZ parking.
Male
3.5/5
Female
2/5
LAZ parking Customer Service Score by Ethnicity
LAZ parking's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LAZ parking.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
LAZ parking Customer Service Score by Age
LAZ parking's Customer Service score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LAZ parking.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
LAZ parking Customer Service Score by Usage
LAZ parking's Customer Service score was rated 3.3 stars by customers who have used LAZ parking's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LAZ parking as an Employer
3.2/5
LAZ parking has a 3.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
LAZ parking scored a -20 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of LAZ parking would recommend the brand to a friend. ENPS measures how likely LAZ parking employees would recommend working at LAZ parking to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 52% | Promoters |
|---|---|
| 14% | Passive |
| 34% | Detractors |
Want to learn more about
Get in touch & set up a free account now