-80
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lazer Spot
Marketing or Exec? Claim Your Free Account
About Lazer Spot's Brand
The largest independent provider of comprehensive yard management services and solutions in the U.S.
Brand at a Glance
60%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.7/5
Customer Service
Lazer Spot NPS
Lazer Spot's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether Lazer Spot's customers would recommend using the product based on a scale of -100 to 100.
Lazer Spot Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
Lazer Spot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Oct 2024 -80 | Oct 2024 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lazer Spot Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Lazer Spot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lazer Spot Product Quality
2.3/5
Lazer Spot has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lazer Spot's overall Product Quality score rated by its users and customers.
Lazer Spot Product Information
Lazer Spot’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.lazerspot.com/
- Company Size
- 5,001-10,000 Employees
Lazer Spot Pricing
Lazer Spot ROI & Value For Money
2.2/5
Lazer Spot has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lazer Spot's overall ROI score rated by its users and customers.
Lazer Spot Customer Satisfaction (CSAT)
Lazer Spot Customer Satisfaction (CSAT) Score
20 / 100
Lazer Spot has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lazer Spot Customer Service
2.7/5
Lazer Spot has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Lazer Spot's overall Customer Service score rated by its users and customers.
About Lazer Spot's Customer Service
Address
6525 Shiloh Road Suite 900, Alpharetta, GA
Website
http://www.lazerspot.com/
Phone Number
(678) 771-2672
Lazer Spot as an Employer
2.4/5
Lazer Spot has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Lazer Spot scored a -80 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Lazer Spot would recommend the brand to a friend. ENPS measures how likely Lazer Spot employees would recommend working at Lazer Spot to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
