67
NPS
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Brand Page
LB Finance
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About LB Finance's Brand
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4/5
Customer Service
LB Finance NPS
LB Finance's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether LB Finance's customers would recommend using the product based on a scale of -100 to 100.
LB Finance Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
LB Finance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
May 2024 50 | May 2024 | 50 |
Nov 2025 66 | Nov 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LB Finance Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of LB Finance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LB Finance Product Quality
3.8/5
LB Finance has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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LB Finance Product Information
LB Finance’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.lbfinance.com
- Company Size
- 1,001-5,000 Employees
LB Finance Pricing
LB Finance ROI & Value For Money
4/5
LB Finance has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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LB Finance Customer Satisfaction (CSAT)
LB Finance Customer Satisfaction (CSAT) Score
100 / 100
LB Finance has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LB Finance Customer Service
4/5
LB Finance has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock LB Finance's overall Customer Service score rated by its users and customers.
About LB Finance's Customer Service
Address
, Colombo,
Website
www.lbfinance.com
Phone Number
7
Consumer vs. Employees
LB Finance scored a 67 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of LB Finance would recommend the brand to a friend. ENPS measures how likely LB Finance employees would recommend working at LB Finance to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
