15
NPS
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LBC Express
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About LBC Express' Brand
Provider of courier services. The company offers door to door delivery, sea cargo, online remittance, bills xpress, general cargo and cash distribution services. It also provides printing services which includes full color variable printing, transpromo printing, direct mail printing and book printing.
Brand at a Glance
78%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
LBC Express NPS
LBC Express's Net Promoter Score (NPS) is a 15 with 47% Promoters, 21% Passives, and 32% Detractors. Net Promoter Score tracks whether LBC Express's customers would recommend using the product based on a scale of -100 to 100.
LBC Express Overall NPS
| 47% | Promoters |
|---|---|
| 21% | Passives |
| 32% | Detractors |
LBC Express NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 -1 | Jul 2023 | -1 |
Sep 2023 -12 | Sep 2023 | -12 |
Dec 2023 18 | Dec 2023 | 18 |
Jan 2024 8 | Jan 2024 | 8 |
Mar 2024 7 | Mar 2024 | 7 |
Jul 2024 13 | Jul 2024 | 13 |
Aug 2024 7 | Aug 2024 | 7 |
Sep 2024 12 | Sep 2024 | 12 |
Dec 2024 18 | Dec 2024 | 18 |
Feb 2025 23 | Feb 2025 | 23 |
Mar 2025 16 | Mar 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LBC Express NPS by Gender
Female customers rated LBC Express's NPS 27 points higher than Male customers.
Male
40
LBC Express's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
67
LBC Express's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
LBC Express NPS by Ethnicity
LBC Express's NPS was rated 43 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 43 | Asian or Pacific Islander | 43 |
LBC Express NPS by Age
LBC Express's NPS was rated 75 points by customers ages 18-25 on Comparably.
LBC Express NPS by Usage
LBC Express's NPS was rated the highest by customers who have used LBC Express's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
LBC Express Customer Reviews
Out of the 4 LBC Express customer reviews 4 were positive and 0 were constructive. LBC Express customer reviews reflect that all customers have a favorable experience using the products/services of the company.
LBC Express Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of LBC Express users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LBC Express Customer Loyalty Score by Gender
Male customers rated LBC Express's Customer Loyalty score 12% higher than Female customers.
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Male
82%
Yes
Female
70%
Yes
LBC Express Customer Loyalty Score by Ethnicity
LBC Express's Customer Loyalty score was rated 74% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LBC Express.
74
out of 100
Asian or Pacific Islander
LBC Express Customer Loyalty Score by Age
LBC Express's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LBC Express.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
LBC Express Customer Loyalty Score by Usage
LBC Express's Customer Loyalty score was rated the highest by customers who have used LBC Express's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LBC Express Product Quality
3.9/5
LBC Express has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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LBC Express Product Information
LBC Express’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.lbcexpress.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into LBC Express Product Quality
LBC Express's Product Quality score was rated highest by customers who have used LBC Express's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked LBC Express Product Quality the Highest
Ranked LBC Express Product Quality the Lowest
LBC Express Product Quality Score by Gender
Female customers rated LBC Express's Product Quality score 0.7 stars higher than Male customers.
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Male
3.9/5
Female
4.6/5
LBC Express Product Quality Score by Ethnicity
LBC Express's Product Quality score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LBC Express.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
LBC Express Product Quality Score by Age
LBC Express's Product Quality score was rated 4.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LBC Express.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
LBC Express Product Quality Score by Usage
LBC Express's Product Quality score was rated the highest by customers who have used LBC Express's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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LBC Express Pricing
LBC Express ROI & Value For Money
3.6/5
LBC Express has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into LBC Express ROI
LBC Express's ROI score was rated highest by customers who have used LBC Express's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked LBC Express ROI the Highest
Ranked LBC Express ROI the Lowest
LBC Express ROI Score by Gender
Female customers rated LBC Express's ROI score 1.1 stars higher than Male customers.
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Male
3.5/5
Female
4.6/5
LBC Express ROI Score by Ethnicity
LBC Express's ROI score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LBC Express.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
LBC Express ROI Score by Age
LBC Express's ROI score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LBC Express.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
LBC Express ROI Score by Usage
LBC Express's ROI score was rated 4.6 stars by customers who have used LBC Express's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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LBC Express Customer Satisfaction (CSAT)
LBC Express Customer Satisfaction (CSAT) Score
79 / 100
LBC Express has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
29%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LBC Express Customer Satisfaction
LBC Express's Customer Satisfaction score was rated highest by customers who have used LBC Express's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked LBC Express Customer Satisfaction the Highest
Ranked LBC Express Customer Satisfaction the Lowest
LBC Express Customer Satisfaction Score by Gender
Female customers rated LBC Express's Customer Satisfaction score 25 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LBC Express.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
LBC Express Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
LBC Express' Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LBC Express.
83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
LBC Express Customer Satisfaction Score by Age
LBC Express's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LBC Express.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
LBC Express Customer Satisfaction Score by Usage
LBC Express's Customer Satisfaction score was rated 100 points by customers who have used LBC Express's products/services for 1 to 2 Years.
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LBC Express Customer Service
3.7/5
LBC Express has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About LBC Express's Customer Service
Address
5th Floor, Star Cruises Centre, Pasay, 1309
Website
www.lbcexpress.com
Phone Number
7
Quick Insights into LBC Express Customer Service
LBC Express's Customer Service score was rated highest by customers who have used LBC Express's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked LBC Express Customer Service the Highest
Ranked LBC Express Customer Service the Lowest
LBC Express Customer Service Score by Gender
Female customers rated LBC Express's Customer Service score 0.7 stars higher than Male customers.
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Male
3.9/5
Female
4.6/5
LBC Express Customer Service Score by Ethnicity
LBC Express's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LBC Express.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
LBC Express Customer Service Score by Age
LBC Express's Customer Service score was rated 4.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LBC Express.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
LBC Express Customer Service Score by Usage
LBC Express's Customer Service score was rated the highest by customers who have used LBC Express's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Consumer vs. Employees
LBC Express scored a 15 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of LBC Express would recommend the brand to a friend. ENPS measures how likely LBC Express employees would recommend working at LBC Express to a friend.
Net Promoter Score
15
NPS Score
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
