100
NPS
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Brand Page
LCNB National Bank
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About LCNB National Bank's Brand
LCNB National Bank serves communities in Southwest and Central Ohio.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
LCNB National Bank NPS
LCNB National Bank's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether LCNB National Bank's customers would recommend using the product based on a scale of -100 to 100.
LCNB National Bank Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
LCNB National Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LCNB National Bank Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of LCNB National Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LCNB National Bank Product Quality
5/5
LCNB National Bank has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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LCNB National Bank Product Information
LCNB National Bank’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.LCNB.com
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
LCNB National Bank Pricing
LCNB National Bank ROI & Value For Money
3.5/5
LCNB National Bank has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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LCNB National Bank Customer Service
4/5
LCNB National Bank has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About LCNB National Bank's Customer Service
Address
2 North Broadway, Lebanon, OH 45036
Website
http://www.LCNB.com
Phone Number
5139321414
Consumer vs. Employees
LCNB National Bank scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of LCNB National Bank would recommend the brand to a friend. ENPS measures how likely LCNB National Bank employees would recommend working at LCNB National Bank to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
