28
NPS
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LCRA
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About LCRA's Brand
LCRA is a non-profit conservation and reclamation corporation that provides energy, water, and community services to Texans.
Brand at a Glance
65%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
LCRA NPS
LCRA's Net Promoter Score (NPS) is a 28 with 56% Promoters, 16% Passives, and 28% Detractors. Net Promoter Score tracks whether LCRA's customers would recommend using the product based on a scale of -100 to 100.
LCRA Overall NPS
| 56% | Promoters |
|---|---|
| 16% | Passives |
| 28% | Detractors |
LCRA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 32 | Jul 2023 | 32 |
Oct 2023 30 | Oct 2023 | 30 |
Mar 2024 29 | Mar 2024 | 29 |
May 2024 31 | May 2024 | 31 |
Jun 2024 22 | Jun 2024 | 22 |
Jul 2024 21 | Jul 2024 | 21 |
Aug 2024 23 | Aug 2024 | 23 |
Sep 2024 28 | Sep 2024 | 28 |
Mar 2025 28 | Mar 2025 | 28 |
May 2025 27 | May 2025 | 27 |
Aug 2025 27 | Aug 2025 | 27 |
Dec 2025 27 | Dec 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LCRA NPS by Gender
LCRA's NPS was rated -1 by Male customers on Comparably.
Male
-1
LCRA's NPS was rated -1 by Male customers on Comparably.
37%
Promoters
25%
Passives
38%
Detractors
Female
N/A
LCRA's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
LCRA NPS by Ethnicity
LCRA's NPS was rated 13 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 13 | Caucasian | 13 |
LCRA NPS by Age
LCRA's NPS was rated -34 points by customers ages 18-25 on Comparably.
LCRA NPS by Usage
LCRA's NPS was rated the highest by customers who have used LCRA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
Over 10 Years -34 | Over 10 Years | -34 |
LCRA Customer Reviews
Out of the 2 LCRA customer reviews 2 were positive and 0 were constructive. LCRA customer reviews reflect that all customers have a favorable experience using the products/services of the company.
LCRA Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of LCRA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LCRA Customer Loyalty Score by Gender
LCRA's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LCRA.
Male
78%
Yes
Female
N/A
Yes
LCRA Customer Loyalty Score by Ethnicity
LCRA's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LCRA.
87
out of 100
Caucasian
LCRA Customer Loyalty Score by Age
LCRA's Customer Loyalty score was rated 40% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LCRA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
LCRA Customer Loyalty Score by Usage
LCRA's Customer Loyalty score was rated the highest by customers who have used LCRA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LCRA Product Quality
3.8/5
LCRA has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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LCRA Product Information
LCRA’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://lcra.org
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Quick Insights into LCRA Product Quality
LCRA's Product Quality score was rated highest by customers who have used LCRA's products/services for 1 to 2 Years, and rated lowest by customers who have used LCRA's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked LCRA's Product Quality.
Ranked LCRA Product Quality the Highest
Ranked LCRA Product Quality the Lowest
LCRA Product Quality Score by Gender
LCRA's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LCRA.
Male
3.1/5
Female
N/A
LCRA Product Quality Score by Ethnicity
LCRA's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LCRA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
LCRA Product Quality Score by Age
LCRA's Product Quality score was rated 2.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LCRA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
LCRA Product Quality Score by Usage
LCRA's Product Quality score was rated the highest by customers who have used LCRA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LCRA Pricing
LCRA ROI & Value For Money
3.6/5
LCRA has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into LCRA ROI
LCRA's ROI score was rated highest by customers who have used LCRA's products/services for 1 to 2 Years, and rated lowest by customers who have used LCRA's products/services for Over 10 Years.
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Ranked LCRA ROI the Highest
Ranked LCRA ROI the Lowest
LCRA ROI Score by Gender
LCRA's ROI score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LCRA.
Male
3.1/5
Female
N/A
LCRA ROI Score by Ethnicity
LCRA's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LCRA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
LCRA ROI Score by Age
LCRA's ROI score was rated 2.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LCRA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
LCRA ROI Score by Usage
LCRA's ROI score was rated the highest by customers who have used LCRA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LCRA Customer Satisfaction (CSAT)
LCRA Customer Satisfaction (CSAT) Score
76 / 100
LCRA has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
29%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LCRA Customer Satisfaction
LCRA's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked LCRA Customer Satisfaction the Highest
LCRA Customer Satisfaction Score by Gender
LCRA's Customer Satisfaction score was rated 42 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LCRA.
42 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
LCRA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LCRA's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LCRA.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
LCRA Customer Satisfaction Score by Age
LCRA's Customer Satisfaction score was rated 33 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LCRA.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% |
LCRA Customer Service
3.7/5
LCRA has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock LCRA's overall Customer Service score rated by its users and customers.
About LCRA's Customer Service
Address
P.O. Box 220, Austin, TX
Website
http://lcra.org
Phone Number
(512) 473-3200
Quick Insights into LCRA Customer Service
LCRA's Customer Service score was rated highest by customers who have used LCRA's products/services for 1 to 2 Years, and rated lowest by customers who have used LCRA's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked LCRA's Customer Service score.
Ranked LCRA Customer Service the Highest
Ranked LCRA Customer Service the Lowest
LCRA Customer Service Score by Gender
LCRA's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LCRA.
Male
3/5
Female
N/A
LCRA Customer Service Score by Ethnicity
LCRA's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LCRA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
LCRA Customer Service Score by Age
LCRA's Customer Service score was rated 2.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LCRA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
LCRA Customer Service Score by Usage
LCRA's Customer Service score was rated the highest by customers who have used LCRA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LCRA as an Employer
3.8/5
LCRA has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
LCRA scored a 28 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of LCRA would recommend the brand to a friend. ENPS measures how likely LCRA employees would recommend working at LCRA to a friend.
Net Promoter Score
28
NPS Score
| 56% | Promoters |
|---|---|
| 16% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 45% | Promoters |
|---|---|
| 22% | Passive |
| 33% | Detractors |
