5
NPS
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Lead Forensics
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About Lead Forensics' Brand
Brand at a Glance
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Lead Forensics NPS
Lead Forensics's Net Promoter Score (NPS) is a 5 with 44% Promoters, 17% Passives, and 39% Detractors. Net Promoter Score tracks whether Lead Forensics's customers would recommend using the product based on a scale of -100 to 100.
Lead Forensics Overall NPS
| 44% | Promoters |
|---|---|
| 17% | Passives |
| 39% | Detractors |
Lead Forensics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 5 | Aug 2020 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lead Forensics NPS by Usage
Lead Forensics's NPS was rated the highest by customers who have used Lead Forensics's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years -16 | 1 to 2 Years | -16 |
Lead Forensics Product Quality
3.8/5
Lead Forensics has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Lead Forensics Product Information
Lead Forensics serves markets in the United States and United Kingdom. Lead Forensics supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Lead Forensics’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lead Forensics's product the highest.
- Website
- http://www.leadforensics.com
- Company Size
- 501-1,000 Employees
Languages Supported
English
Product Type
Lead Management Software
Predictive Lead Scoring Software
Lead Generation Software
Quick Insights into Lead Forensics Product Quality
Lead Forensics's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Lead Forensics Product Quality the Highest
Lead Forensics Product Quality Score by Usage
Lead Forensics's Product Quality score was rated 4.4 stars by customers who have used Lead Forensics's products/services for 1 to 2 Years.
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Lead Forensics Product Quality Score by Industry
Lead Forensics's Product Quality score was rated 4.6 stars by Tech industry customers.
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Lead Forensics Pricing
Lead Forensics ROI & Value For Money
3.6/5
Lead Forensics has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Lead Forensics Pricing Plans
Lead Forensics has a pricing structure that accommodates small, medium, and large businesses. Starting from $0.01/month, Lead Forensics uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Lead Forensics?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Lead Forensics ROI
Lead Forensics's ROI score was rated highest by customers from the Tech industry.
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Ranked Lead Forensics ROI the Highest
Lead Forensics ROI Score by Industry
Lead Forensics's ROI score was rated 3.8 stars by Tech industry customers.
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Lead Forensics Customer Service
3.7/5
Lead Forensics has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Lead Forensics's Customer Service
Address
United Kingdom
Website
http://www.leadforensics.com
Consumer vs. Employees
Lead Forensics scored a 5 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Lead Forensics would recommend the brand to a friend. ENPS measures how likely Lead Forensics employees would recommend working at Lead Forensics to a friend.
Net Promoter Score
5
NPS Score
| 44% | Promoters |
|---|---|
| 17% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
