37
NPS
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LeadLander
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About LeadLander's Brand
LeadLander is a web-based application that gives your sales staff access to real-time customer intelligence analytics reports.
Brand at a Glance
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
LeadLander NPS
LeadLander's Net Promoter Score (NPS) is a 37 with 60% Promoters, 17% Passives, and 23% Detractors. Net Promoter Score tracks whether LeadLander's customers would recommend using the product based on a scale of -100 to 100.
LeadLander Overall NPS
| 60% | Promoters |
|---|---|
| 17% | Passives |
| 23% | Detractors |
LeadLander NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 37 | Aug 2020 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LeadLander NPS by Usage
LeadLander's NPS was rated the highest by customers who have used LeadLander's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years -19 | 1 to 2 Years | -19 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
LeadLander Product Quality
4.1/5
LeadLander has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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LeadLander Product Information
LeadLander serves markets in the United States, Europe, and Canada. LeadLander offers products for medium and large sized businesses.
LeadLander’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated LeadLander's product the highest.
- Website
- https://uplandsoftware.com/
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Big Data
Business Services
SaaS
Languages Supported
English
Quick Insights into LeadLander Product Quality
LeadLander's Product Quality score was rated highest by customers who have used LeadLander's products/services for 2 to 5 Years, and rated lowest by customers who have used LeadLander's products/services for 1 to 2 Years.
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Ranked LeadLander Product Quality the Highest
Ranked LeadLander Product Quality the Lowest
LeadLander Product Quality Score by Usage
LeadLander's Product Quality score was rated the highest by customers who have used LeadLander's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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LeadLander Product Quality Score by Industry
LeadLander's Product Quality score was rated 4.1 stars by Tech industry customers.
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LeadLander Pricing
LeadLander ROI & Value For Money
3.7/5
LeadLander has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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LeadLander Pricing Plans
LeadLander has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses LeadLander?
Medium Businesses
Large Enterprises
Quick Insights into LeadLander ROI
LeadLander's ROI score was rated highest by customers from the Tech industry.
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Ranked LeadLander ROI the Highest
LeadLander ROI Score by Industry
LeadLander's ROI score was rated 3.8 stars by Tech industry customers.
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LeadLander Customer Service
3.7/5
LeadLander has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About LeadLander's Customer Service
Address
One Market Street, Spear Tower, Suite 3600, Austin, TX
Website
https://uplandsoftware.com/
LeadLander as an Employer
3.8/5
LeadLander has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
LeadLander scored a 37 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of LeadLander would recommend the brand to a friend. ENPS measures how likely LeadLander employees would recommend working at LeadLander to a friend.
Net Promoter Score
37
NPS Score
| 60% | Promoters |
|---|---|
| 17% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
