30
NPS
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Brand Page
LeadPages
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About LeadPages' Brand
LeadPage is a tool that lets you create launch pages, sales pages, pop ups, and other conversion pages.
Brand at a Glance
68%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
LeadPages NPS
LeadPages's Net Promoter Score (NPS) is a 30 with 57% Promoters, 16% Passives, and 27% Detractors. Net Promoter Score tracks whether LeadPages's customers would recommend using the product based on a scale of -100 to 100.
LeadPages Overall NPS
| 57% | Promoters |
|---|---|
| 16% | Passives |
| 27% | Detractors |
LeadPages NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
Oct 2021 35 | Oct 2021 | 35 |
Aug 2023 31 | Aug 2023 | 31 |
Aug 2024 28 | Aug 2024 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LeadPages NPS by Usage
LeadPages's NPS was rated the highest by customers who have used LeadPages's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
LeadPages Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of LeadPages users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LeadPages Product Quality
4.2/5
LeadPages has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock LeadPages' overall Product Quality score rated by its users and customers.
LeadPages Product Information
LeadPages serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. LeadPages supports Web devices and offers products for small and medium sized businesses.
LeadPages’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.leadpages.net
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Languages Supported
English
Product Type
Landing Page Software
Quick Insights into LeadPages Product Quality
LeadPages's Product Quality score was rated highest by customers who have used LeadPages's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked LeadPages' Product Quality.
Ranked LeadPages Product Quality the Highest
LeadPages Product Quality Score by Usage
LeadPages's Product Quality score was rated 4.2 stars by customers who have used LeadPages's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LeadPages Pricing
LeadPages ROI & Value For Money
3.8/5
LeadPages has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock LeadPages' overall ROI score rated by its users and customers.
LeadPages Pricing Plans
LeadPages has a pricing structure that accommodates small and medium businesses. Starting from $15/month, LeadPages uses a subscription model and offers the following: Pro: $79/month, $576/year, Standard: $37/month, $300/year, and Start: $19/month, $180/year.
Who Uses LeadPages?
Small Businesses
Medium Businesses
LeadPages Customer Satisfaction (CSAT)
LeadPages Customer Satisfaction (CSAT) Score
33 / 100
LeadPages has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LeadPages Customer Service
3.5/5
LeadPages has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LeadPages' overall Customer Service score rated by its users and customers.
About LeadPages's Customer Service
Address
251 N 1st Ave #200, Minneapolis, MN
Website
http://www.leadpages.net
LeadPages as an Employer
4.2/5
LeadPages has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
LeadPages scored a 30 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of LeadPages would recommend the brand to a friend. ENPS measures how likely LeadPages employees would recommend working at LeadPages to a friend.
Net Promoter Score
30
NPS Score
| 57% | Promoters |
|---|---|
| 16% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
